Director Healthcare Sales Strategy & Operations

Company Description

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.

A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Employees who thrive at A Place for Mom live our values every day:

• Drive outcomes every day with passion and a sense of mission
• Focus on excellence
• Realize the full potential in each team member -- work as a single supportive team
• Act with integrity and assume positive intent
• Make the lives of our families and customers better, easier and more successful

A career with A Place for Mom (APFM) is an opportunity to join our rapidly expanding technology company committed to making a real difference in the lives of the families we serve and the senior living industry at large.

Who You Are

You are thoughtful and conscientious, a clear leader who is excited by transformation and wants to have a hand in shaping the future of a business. You will play a critical role in accelerating the growth of our healthcare channel, building on the strong momentum underway by working to implement new tools and processes to help our Healthcare Account executives work with more families in need of care as they are being discharged from healthcare facilities. You are motivated by the opportunity to support families through some of the most difficult decisions they have to make and instill the company’s values and mission through all that you do.

What You Will Do

• Quarterback in-market pilots in collaboration with teams across the business, such as: Home Care, Senior Living Sales Operations, Product & Technology, and Business Insights. Track and report on results, iterating quickly to prove value and roll out at scale
• Partner with Business Insights to create the actionable dashboards to measure and manage to performance against plan
• Conduct quantitative and qualitative investigations into family, account, and territory dynamics to identify opportunities for improving the channel’s operations and informing the overall channel strategy
• Facilitate revamping of our Salesforce instance through a deep understanding of the channel’s operations to improve its utility as an active tool as opposed to a repository
• Develop territories based on account potential that are balanced, geographically feasible, and sustainable for each Healthcare Account Executive
• Overhaul our account scoring and prioritization and work with Sales leaders to develop a new account and contact strategy that will drive strong relationships with each facility
• Create scalable processes and tools to increase the volume of families we work with and the success rate of helping those families find care
• Support C-level enterprise sales and account management efforts at some of the largest healthcare systems in the country by demonstrating the impact we have on their patients

Qualifications

• Proficiency in Excel, Powerpoint required. Tableau and Salesforce is a plus
• 5+ years of experience in an operations role or hands on project management focused on driving complex implementations and process improvements
• Outcome-driven, utilizes data to form hypotheses and deliver solutions using an iterative approach
• Highly analytical, with strong data modeling experience and ability to leverage data to make decisions
• Ability to manage multiple projects in parallel
• Proven track record of bringing projects, pilots, and initiatives to fruition as a high-energy leader
• Experience in change management and innovation. Thrives in a fast-paced, change infused, demanding environment with a willingness to roll up your sleeves and get the job done
• Excellent communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
• Bachelor’s degree required
• Demonstrated ability to forge strong working relationships across teams
• Experience in individual contributor roles that require leveraging other teams to achieve your goals

Compensation

Additional Information

• Health insurance
• Paid Time Off
• Benefits:
• Bonus - 30% of annual earnings
• 401(k) plus match
• Base Salary Range - $150,000 - $165,000
• Vision Insurance
• Dental insurance

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