Associate Director Of Healthcare

Wages/Salary: $75,000 to $95,000

Position Summary

Single Stop is seeking a full-time Associate Director of Healthcare Access Programs to oversee the Single Stop healthcare access portfolio. Single Stop’s current Healthcare Access Programs supports a network of healthcare enrollers who provide in-person health insurance enrollment assistance at community-based organizations and community colleges. These grant-funded programs aid both through New York State of Health, New York’s official health plan marketplace (the Marketplace), and NYC Human Resource Administration’s EDITS system through the Facilitated Enrollment for the Aged, Blind and Disabled Program and more. This leader will support the expansion of this portfolio across the national Single Stop network. This will include assessing the possible challenges potential clients (and therefore future partners) face in connecting to health care, and the role Single Stop can play in facilitating that connection.

Essential Job Functions

• Regularly share feedback from partners with the training and support team to support the ongoing development of new trainings, tools, and features
• Maintain expertise and strong competency in the health insurance programs offered through the marketplace and funder offerings, including eligibility criteria and the application process for both. Guide staff in these processes and troubleshoot issues.
• Ensure evaluation and reporting processes are followed with partners on their strategic goals.
• Collaborate with Director to develop and implement processes that ensure partners get quality training, education, and relationship maintenance in relevant wrap around services.
• Collaborate with the Director to track processes to ensure seamless transition of partners from the business development team to partnerships and programs.
• Handle escalated situations with partners as needed.
• Manage all staff on the health care access team including hiring, onboarding, training, and ongoing performance evaluation.
• Oversee a team of health insurance enrollers and other staff.
• Oversee contractual and other partnerships/relationships with community-based organizations, health organizations, and other public or private entities to develop and implement programs.
• Manage contracts and track deliverables for reporting.
• Lead regular team check-ins to provide professional development, track progress, and engage in teambuilding.
• Contribute to Single Stop’s overall goal to become a thought leader through content development and curation.
• Provide regular technical assistance to staff and provide advocacy for care issues with the Department of Health and Public Health Solutions.
• Develop wrap around services team strategic goals in alignment with Single Stop’s strategic plan, and track team progress toward reaching these goals.
• Collaborate with health care access team and the training and support team to deliver healthcare-related trainings/toolkits for front line and program management staff in New York, promoting the measurement of delivery of health-related programs.
• Manage team budget and track spending against project deliverables.
• Support the National Directors in the ongoing development of Single Stop’s organizational strategic goals.
• Develop and maintain relationships to integrate health insurance enrollment and manage onsite logistics throughout the overall NYC Single Stop network.
• Serve as main partner to the training and support team to troubleshoot issues and answer partner questions.
• Collaborate with the research and innovation team to determine new areas where wrap around services programs and their implementation can be improved or expanded.
• Manage all reporting functions for the health care access team.
• Collaborate with relevant teams in developing and drafting proposals.
• Connect with partners to ensure quality delivery of services as needed.
• Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education And Experience

• Bachelor’s Degree or equivalent work experience.
• Experience with the development and implementation of trainings.
• Experience with sales or customer service in professional settings.
• 2-3 years of working experience with 1-2 years of progressive leadership experience.
• 1-2 years of supervisory or management experience with multiple employees.
• Extensive experience with health care policy, practice, enrollment processes, and key stakeholders in health care access.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer