Director, Business Operations & Strategy

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Chief Financial Officer, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results.

What You’ll Be Doing

• Continuously stay abreast of external trends, benchmarking, and best-in-class business practices to implement strategy, sustainable solutions.
• Communicating and collaborating with various stakeholders to align and mobilize teams on the most critical company objectives and opportunities
• Parachuting into any problem area, digging in, and fixing it
• Leveraging data-driven insights and business intelligence from all parts of the business to help senior leadership and business owners make important decisions
• Helping build and drive processes by developing plans on how to best use resources including people, technology, capital and creating organizational structures, processes, and tools to achieve, measure and optimize outcomes

What We Expect From You

• 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.
• BA or BS degree, MBA a plus
• Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.
• 1 - 2 years of operating experience at hypergrowth start-up.
• Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.
• Healthcare experience is a plus

Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.

• Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.

The target salary range for this position is $153,750 - $210,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

What To Expect Working Here

• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be held accountable to an exceptionally high bar and impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be

And…

• You will become more resourceful and resilient
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get to learn and grow at an extremely accelerated pace
• You get to be surrounded by some of the brightest minds in the field
• You get to be part of a winning team that opens doors in the future
• You get the space to experiment & innovate

Benefits Provided By Spring Health

Your Total Health:

• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.
• Generous medical, dental, vision coverage available day 1 + access to One Medical
• $500 per year Wellness Reimbursement
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

You And Your Family

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Supporting You Financially Through

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a Culture You Can Thrive In

• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes
• Focus Fridays: no meetings, no distractions, just time for you to get work done.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.