Digital Product Lead Jobs

**100% Remote 6-Month Contract-to-Hire. US Citizenship is required**

Platform & Product Lead (Digital Customer Experience)

The Platform Product Manager role is a demanding one because while other PMs may be responsible for one or two applications, the Platform PM heads up an entire platform of products within a business.** This person is working on the Partners & Channels sector of the Digital Customer Experience. This person needs to be a Business Partner that understands the stack, solution architect, understands how to put the pieces together to support the business roadmap and programs, and be able to understand how the tech stack supports the business processes.

Key Responsibilities

• Develop program scope and objectives with relevant stakeholders to ensure technical feasibility and drive projects end-to-end.
• Can easily represent various project roles leveraging technical proficiencies and domain expertise to discuss complex technical requirements, prioritization, trade-offs, and risk exposure runbooks.
• Understand the role of Product and the work product, reviews, and the importance of design heuristics involved in program delivery.
• Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade.
• Blend strategic and tactical delivery leadership.
• Manage the digital initiatives where technical requirements and work is required including migrations, deprecations, and tech stack simplification acting as the main internal/external point of contact.
• Collaborate with cross-functional organizations to provide the best technical solutions as part of the Digital portfolio of work.
• Provides feedback for future roadmap programs aligned to outcomes, OKRs, and the company.
• Coordinate the technical design diligence process for large programs, tracks technical dependencies, schedules reviews, and pre-reviews, engaging the right stakeholders across various organizations.

Required Qualifications

• Understands design-driven user journeys and signals and how the back-end systems power the data, machine learning models, and SEO for continuously improving personalized digital engagement tied to Revenue, Growth, Cost, and NPS (Net Promoter Score).
• Experience working with a company's partner and channel ecosystem.
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, and influencing results.
• BA/BS degree, 10 years of technical project management/product owner experience or relevant experience.
• DevSecOps and a “Security as Code” mindset is a plus.
• Platform technology experience: SFDC Sales & Services CRM, externally facing mobile-first websites, Martech stack, Search, CMS (Sitecore), Contact Center solutions, and machine learning & experimentation approaches.
• Tools experience required including Jira, Confluence, and project & portfolio management software such as Smartsheet or MS Project.
• Excellent written and oral technical and business communication and people skills with the ability to influence stakeholders and present to C-level executives.
• Technical liaison between the IT team and the business side of the house.
• Experience working in cloud & product-driven companies managing large strategic programs focused on digital engagement, digital transformation, and the technology solutions involved in a digital ecosystem.