Lead Product Manager, Supply

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• Taskrabbit is a remote-first company with employees distributed across the US and EU
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role:

As a Lead Product Manager for our Supply Lifecycle team, you will be responsible for the Tasker mobile application and the tools our Taskers depend on to do their job. You’ll develop product area strategy, vision, and roadmaps by compiling and analyzing customer feedback, app usage, market research, and competitive analysis to drive compelling mobile experiences for our Taskers. You’ll collaborate with multiple stakeholders to develop and evaluate business cases to support product investment decisions, and lead a cross-functional development team to execute and deliver positive results and outcomes.

Our ideal candidate is passionate about Taskrabbit, marketplaces, and the sharing economy, has experience shipping impactful products, and has led cross-functional teams to success. This candidate must also be personable, collaborative and flexible, with the drive to manage complex projects across multiple stakeholder groups, both internal and external. You will have a significant impact on Taskrabbit and the customer experience of our Taskers across two continents and multiple countries.

What You'll Work On:

• Lead the development of features and experiences that are critical to ensuring high customer satisfaction and, over time, increase repeat use of Taskrabbit
• Define and analyze metrics that inform product success & supply health, and identify areas of opportunity to optimize them
• Manage multiple products and priorities, and ensure your team is effective, healthy, and set up for success by establishing clear and measurable goals
• Drive product definition in collaboration with Engineering, Design, Data Science, User Research, and key business and operational stakeholders to deliver customer and business value quickly, with an eye toward balancing short term improvements and longer term investments.
• Own our Supply side of the marketplace, covering the entire funnel, including onboarding, engagement, performance, and retention
• Develop and deliver the roadmap for our Tasker app and work closely with Data Science to optimize every step of the user journey
• Lead the full product lifecycle, integrating customer feedback into product requirements, driving prioritization and owning pre and post-launch execution.

Your Areas of Expertise:

• You have a minimum of 5 years in the product management field.
• You're an excellent collaborator and communicator who gathers input from many sources and distills into a clear action plan, making and communicating trade-off decisions along the way.
• You inspire your teams, giving them context and focusing them on clear, ambitious goals. You’re comfortable driving urgency and leading a team to quick, impactful decisions to achieve those goals.
• You’re entrepreneurial and have a strong bias for action and results. You leverage the strengths of your team and stakeholders, and don’t hesitate to roll up your sleeves.
• 2+ years leading a consumer-facing mobile app, including a solid grasp of the nuance, patterns, and latest trends within each mobile platform
• You take a hypothesis-driven approach to product development and business growth, and have a bias toward learning through doing. You know how to employ different types of tests to validate ideas before overinvesting in them.
• You have demonstrated a strong customer focus — doing the research to understand your customers, their mindset, and how your product can help them. You look holistically at the customer journey and deliver top-notch user experiences by partnering closely with design and data science to test and iterate..
• You have a strong understanding of marketplace dynamics and the levers available to influence and drive change in business metrics.

You’ll love working here because:

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
• Care Deeply. We take time to be present and partner with our team and communities.
• The Values.
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.