Customer Support Specialist- Medical Product

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Job details

100% Remote!

This Jobot Job is hosted by Madeline Lazarus

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $50,000 - $55,000 per year

A Bit About Us

We are selling best-in-class medical devices worldwide!

Why join us?

Excellent benefits

100% remote

competitive salary

Job Details

We are seeking a highly motivated Customer Support Specialist to join our team in the Medical industry. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner. You will be working with medical devices, chat and phone support, durable medical goods, edify phone system, ticketing system, office software, CRM, time management, problem solving, and communication skills.

Responsibilities

• Troubleshoot and resolve customer issues related to medical devices and durable medical goods
• Utilize edify phone system and ticketing system to manage customer inquiries
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide product training to customers as needed
• Continuously improve customer support processes and procedures
• Maintain accurate records of customer interactions and transactions
• Provide exceptional customer service to clients in the medical industry
• Collaborate with cross-functional teams to ensure customer satisfaction

Qualifications

• Ability to work independently and as part of a team
• Strong communication and problem-solving skills
• Experience with medical devices and durable medical goods
• Passion for providing exceptional customer service
• Excellent time management skills and ability to multitask
• 2+ years of experience in customer support, preferably in the medical industry
• Bachelor's degree in a related field preferred

Join our team and make a difference in the lives of our customers in the medical industry!

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!