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Customer Support Specialist Jobs

Company

ContactSource
Address Altamonte Springs, FL, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-09-17
Posted at 8 months ago
Job Description
Role Overview


ContactSource is presently on the lookout for a Customer Support Specialist to aid our growing business! The main duty of the Customer Support Specialist involves helping our customers by offering valuable information, addressing queries, and managing complaints via email communication. This position plays a vital role in ensuring the satisfaction of our customers with our range of products, services, and features. It's worth mentioning that this role exclusively entails delivering support through email, without any requirement for incoming or outgoing phone calls.


Schedule Available


Sunday-Thursday


Responsibilities And Duties


  • Provide excellent customer support to customers via email with a friendly, professional and welcoming attitude.
  • Continuously learn and train to maintain and expand your product knowledge and customer service skills.
  • Identify customers’ needs, clarify information, research issues, and provide solutions to customer inquiries.
  • Respond to customer emails regarding account questions or concerns.
  • Research and verify information provided by customers utilizing online resources.
  • Maintain a database of customer information.


Requirements And Experience


  • 1+ years of customer service experience
  • Must be able to work weekends
  • Excellent communication and written skills
  • Must have stable internet connection and a work space
  • High school diploma or equivalent
  • Must be authorized to work in the United States


About ContactSource


ContactSource is a Contact Center dedicated to continuously working on strengthening the relationship with our clients and their customers. Our committed team of Customer Service Specialists are devoted to exceeding expectations and facilitating all of your business outsourcing needs.


Our employees enjoy a work culture that promotes:


  • Welcoming environment
  • Work life balance
  • Fast Paced while still creating an engaging atmosphere.


Benefits


  • 401(k), including a 4% match
  • Medical, Dental, and Vision Insurance
  • Group and Voluntary Life Insurance
  • Paid Time Off


Nice To Have (not Required)


  • Undergraduate degree
  • Bilingual (Spanish)


Pay


$15.50 per hour


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