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Product Support Specialist Jobs

Product Support Specialist - Remote
By Clari At New York, NY, United States
Use available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve tickets
2-4 years of experience working in a customer-facing role where some technical troubleshooting was required
Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
Passion for delivering an outstanding customer experience
A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
Experience with Salesforce, Intercom, Jira, and Slack is a plus
Saas Product Support Specialist
By dlvr.it At United States
Product Testing: Utilize your product knowledge and organizational skills to test new features and developments before they are released to customers.
Comprehensive benefits package including ample PTO
You tackle issues head-on and solve user issues with your product knowledge, research, and testing.
Ability to handle multiple customer tickets and prioritize effectively (experience with helpdesk software preferred).
: Strong communication skills for interacting with customers and internal teams.
: Experience in writing technical support documentation.
Product Support Specialist - Uk
By Huntress At United States
Practical experience supporting macOS Operating Systems including basic knowledge of macOS filesystems and navigating the terminal.
Is familiar with system configuration/management tools such as GPO, RMMs and PSAs; scripting these tools is a plus.
Utilize excellent customer service skills and exceed customer expectations.
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Considers themselves disciplined, with systematic problem-solving skills.
Experience configuring antivirus products and troubleshooting interactions between these products and specialty software.
Product Support Specialist Jobs
By LPL Financial At Fort Mill, SC, United States
1-3 years of experience required (Customer Service w/in the Financial Services or Information Technology industry.)
Problem solving skills & attributes along with the ability to multi-task.
Ability to simplify and clarify complex information demonstrating excellent phone and written communication and listening skills.
Strong customer focus, excellent verbal and written communication skills, including proficient typing skills, a strong work ethic, and must be organized.
Two or four-year advanced degree (Bachelors or Associates) or substantial relevant professional experience.
strong collaborators who can deliver a world-class client experience
Technical Support Product Specialist - Voice
By Intermedia.net, Inc. At , Remote
Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times
Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
Minimum one (1) year of experience in a high-volume call center environment in a technical support role
Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products
Product Support Specialist Jobs
By Hosokawa Micron Powder Systems At Union County, NJ, United States
Prepare status reports for management
· 3-5 years’ sales experience
· Strong communication and interpersonal skills
· Knowledge of analytical or power handling equipment, a plus
Prepare and present customer proposals
Perform equipment presentations and demonstrations
Virtual - Technical Product Support Specialist (Metal Working & Tools)
By Grainger At , , Il $21.23 an hour
Relevant job experience may include construction work, welding, fabrication, retail tool experience.
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Hand/power tools, metal working/welding and test equipment.
Capture and forward feedback product teams about products based on interaction with customers and field team members.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Medical, dental, vision, and life insurance plans.
Sr Product Support Specialist I
By Perrigo At , Charlottesville, 22911, Va
At least five (5) years of professional work experience in healthcare or customer service.
Experience in customer interviewing techniques related to adverse events, product support and complaints, is preferred.
Demonstrate good listening skills with the ability to diffuse irate or frustrated callers.
Knowledge of medical terminology, required.
Previous experience working in an FDA regulated industry, preferred.
Excellent written and oral communication skills with strong interpersonal skills.
Specialist, Billing Company Product Support
By Tebra At United States
Salesforce knowledge and experience – desirable
12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.
Experience in the Medical Billing industry is desirable
Demonstrated communication Skills – oral and written.
Strong analytical and problem-solving skills
Experience working with tech support – desirable
Product Support And Operations Specialist
By Via At Greater Syracuse-Auburn Area, United States
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Outstanding process-orientation, analytical, and organization skills
Minimum of 1-3 years of work experience
Previous experience in a technical support role is a plus
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Product Support Coordinator Jobs
By Intellyk Inc. At Naples, FL, United States
R eceive incoming raw stock and verify material against documentation for identification and accuracy of quantity.
Perform minor repair of equipment.
Report critical shortages and/or problems to appropriate organizations. Issue jobs per the schedule and update shop floor, MRP, and other systems.
Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records.
Prepare packaging per specifications for shipment including computer input for necessary labels, forms, and shipping records.
Interpret shipping instructions as referenced on company documents or customer specifications or standards related to preservation and packing.
Product Support Specialist (Us Based)
By Katalon At Atlanta, GA, United States
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform.
Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met
Develop and maintain a vast knowledge of our products and services - be the expert
2-3 years of experience in Software testing (manual/automation) and Customer Support
Comfortable assisting others through company help desk software, such as Zendesk/Salesforce in addition to other remote access desktop programs.
Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
Product Support Specialist- Remote (Fe)
By Xplor At Fort Myers, FL, United States
You have previous experience working in a remote position
Minimum of 2-3 years of related experience providing technical and customer support preferably in the technology/SaaS industry.
Previous experience with QuickBooks and Zendesk is a plus
Professional etiquette with effective written and verbal communications skills
You know how to deliver a great customer experience
Product Support Specialist- Remote (FE)
Product Support Specialist Jobs
By Akia At San Francisco, CA, United States
Build and manage repository of knowledge articles and foster a culture of knowledge sharing.
Meet and exceed customer expectations on response quality, timeliness, and customer experience.
BA/BS degree or relevant work experience
0-2+ years of relevant experience
Experience managing customers via email, chat, and phone calls.
Analytical and problem solving skills to understand complex problems and issues no matter how large or small.
Customer Support Specialist- Medical Product
By Jobot At Cincinnati, OH, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Tampa, FL, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Dallas, TX, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Associate Product Support Specialist (100% Remote, Us)
By Ellucian At United States
Prevent duplicate efforts by analyzing incoming case volume for thematic issues and identifying internal knowledge gaps.
At least 2 years’ experience in a Level 0-1 customer service capacity.
Interpersonal communication skills; active listening and customer-care.
Excellent listening skills and the ability to ask probing questions.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
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Product Support Specialist Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Product Support Specialist (Remote) ($65000.00 - $80000.00 / Year)
By Talentify.io At United States
Analyze mid-complexity customer requirements and implement tools to support those requirements
Serve as the subject matter expert in assigned application and develop a breadth of knowledge across applications
Certification in Epic applications preferred
Support and maintain EHR applications
Lead initiatives and projects and coordinate effectively with other staff
Act as a liaison between customers and support staff to resolve mid-complexity issues

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Specialist to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing product advice, and helping customers get the most out of our products. If you have a passion for problem-solving and helping people, this is the job for you!

Product Support Specialists provide technical support to customers who are having issues with products or services. They are responsible for troubleshooting problems, answering customer questions, and providing advice and guidance on how to use products.

What is Product Support Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of product features and functions
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Product Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in product support or customer service
• Previous experience in a customer service or technical support role

What is Product Support Specialist Knowledge?

• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software

What is Product Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting and resolving customer issues

What is Product Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Provide advice and guidance on how to use