Customer Support Specialist (Aerospace)

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Title: Customer Support Specialist (Aerospace)

Company: BDSI

Job ID: 98013

Location: Miami, FL.

/Position Overview

This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the above-mentioned locations.

Export Control

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.

• 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Employer will not sponsor applicants for employment visa status.

Position Summary

Primary accountability for total sales revenue, profitability, market growth, customer requirement prioritization, and relationship management for assigned program.

Essential Job Duties And Responsibilities

• Collaborate with cross-functional internal leaders regarding customer specific strategy, execution and customer relationship management.
• Maintain and create a professional yet personalized relationship with assigned customers.
• Manage, develop and retain talent within reporting structure.
• Help to obtain and keep BDSI leadership informed of customer strategies, growth plans, and any competitive intelligence.
• Responsible for revenue, profitability and performance of assigned program.
• Take ownership of all contract proposals to ensure submissions are accurate and completed in a timely manner.
• Performs other duties and responsibilities as assigned or required.
• Responsible for the identification and execution of strategies that achieve short and long-term business growth objectives.
• Accountable for continuous improvement in customer program management tools and processes.
• Identify opportunities for new product & services for assigned customer.

Basic Qualifications (Required Skills and Experience)

• Knowledge of the aerospace/aviation industry
• 1-3 years of supervisory experience
• Experience in lieu of education
• 6-8 years of related work experience
• Experience in aerospace hardware sales
• Proficiency in numeric reasoning and mathematical skills
• Outstanding communication skills, verbal and written
• Proficient knowledge in all MS office (Excel, Word, Outlook, PowerPoint, etc.) applications
• Strong problem-solving skills

Preferred Qualifications (Desired Skills/Experience):

• Education: Bachelor’s Degree – Business Administration or Engineering or Related Field of Study (preferred)
• Previous experience in the aerospace industry/fasteners, preferred

Relocation:

Relocation assistance is not negotiable benefit for this position. Candidates must live in the immediate area or relocate at own their expense.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Work Shift

Experience Level:

Individual Contributor – Level 4

Job Type: Full-Time

Job Code: GCB5I4

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .