Customer Care Product Specialist

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don't just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you've been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

Pay Range And Compensation Package

Salary ranges may vary depending on location. The general hiring range for this position is $17- $18 per hour. Actual compensation depends on education, experience and relevant skills.

Benefits For The Full Time Employees Include

• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• FSA and HSA plan with Employer Contribution
• 401k with a 4% Company Match
• In-house Training Programs
• Employer paid EAP
• Health, Dental & Vision options
• A fun culture in a fast-growing organization!

About The Position

The NCMS Customer Care Product Assistance Specialist is responsible for assisting customers with use of their medical devices, which were shipped from the Home Medical Device Retail (DME) facility. The Customer Care Product Assistance Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.

Essential Functions

• Maintains accurate and detailed records in company database
• Adapts quickly to frequent process changes and improvements
• Instructs NCMS customers on how to obtain assistance from device manufacturer, when necessary
• Embraces and exemplifies ADS core values:
• Manages and maintains moderate call volume per day
• We grow together
• We care
• We commit o We WOW!
• Embraces and exemplifies ADS core values:
• Is reliable, engaged, and provides feedback as to improve processes and policies
• May perform any additional responsibilities or special projects as required.
• Provides effective customer service while verifying and updating patient demographics
• Attends all department, team, and weekly company meetings as required
• Assists NCMS customers over the phone with how to correctly use their diabetes medical device
• We obsess over the customer experience

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