Product Support Coordinator Jobs

Title: Product Support Coordinator

Location: Naples, FL 34117

Duration: 6+ Months

Shift: 1st Shift (9 AM – 5 PM)

JOB DESCRIPTION:

With general guidance in a team environment, responsible for performing a variety of product support duties of moderate scope and complexity while following and assisting in the development of procedures and processes in one or more of the following functions: raw stock, parts identification, shipping, receiving, stockroom, clean operations, etc.

RESPONSIBILITIES:

RAW STOCK

• Perform minor repair of equipment.
• Load and unload trucks and move raw materials to the proper location. Identify and code raw material and operate saw to cut the stock to dimensional specifications.
• Report critical shortages and/or problems to appropriate organizations. Issue jobs per the schedule and update shop floor, MRP, and other systems.
• R eceive incoming raw stock and verify material against documentation for identification and accuracy of quantity.

PARTS IDENTIFICATION

• Identify parts using the proper identification methods and equipment indicated by the traveler and/or blueprint. Lay out exact dimensions and locations on the parts for identification markings.

SHIPPING

• Prepare packaging per specifications for shipment including computer input for necessary labels, forms, and shipping records.
• Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records.
• Legibly prepare stencils and mark shipments.
• Prepare air bills, bills of lading, and sales order forms for the carrier and company records.
• Contact carriers for dispatching shipments, establishing rates, or tracing follow‐up information.
• Interpret shipping instructions as referenced on company documents or customer specifications or standards related to preservation and packing.

RECEIVING

• Receive shipments at receiving dock and forward materials to the appropriate team.
• Weigh or count incoming/outbound parts or materials. Perform data input to update system records and verify all documents for completeness and accuracy.

STOCKROOM

• Select parts from stock to fill orders according to parts lists. Perform cycle inventory count. Maintain, update, and access necessary records utilizing a computer.
• Prepare parts for storage and place stock in proper location as directed.
• Receive material, check and identify parts by type or part number.
• If applicable, execute some advanced Automated Storage & Retrieval System (ASRS) functions such as add requisition, release requisition, edit, fill shortage and delete requisition.

CLEAN OPERATIONS:

• Using various cleaning and degreasing methods, clean and remove oil and contamination from parts and equipment according to proper procedures and specifications. Assist in maintaining cleaning solutions in the equipment. Oil parts to prevent rust and corrosion.
• Perform other related responsibilities.
• Observe all safety rules and regulations and maintain the work area in a neat and orderly condition.

JOB REQUIREMENTS:

• Strong computer experience
• Ability to work overtime as needed
• HS Diploma
• US Citizenship or Permanent Green Card
• Shipping/Receiving Experience preferred