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Enterprise Product Support Specialist Jobs

Product Support Specialist - Remote
By Clari At New York, NY, United States
Use available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve tickets
2-4 years of experience working in a customer-facing role where some technical troubleshooting was required
Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
Passion for delivering an outstanding customer experience
A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
Experience with Salesforce, Intercom, Jira, and Slack is a plus
Saas Product Support Specialist
By dlvr.it At United States
Product Testing: Utilize your product knowledge and organizational skills to test new features and developments before they are released to customers.
Comprehensive benefits package including ample PTO
You tackle issues head-on and solve user issues with your product knowledge, research, and testing.
Ability to handle multiple customer tickets and prioritize effectively (experience with helpdesk software preferred).
: Strong communication skills for interacting with customers and internal teams.
: Experience in writing technical support documentation.
Enterprise Software Product Sales
By VUPICO At New York, United States

Advantage is experience in selling New Products to large enterprises and understanding of SAP and sustainability

Enterprise Software sales (Product Sales)

Senior Product Manager, Enterprise
By Apple At Cupertino, CA, United States

Summary Apple is seeking an exceptional product management professional to join the Enterprise Product Marketing team. The Enterprise Product Marketing team is responsible for driving new ...

Product Support Specialist - Uk
By Huntress At United States
Practical experience supporting macOS Operating Systems including basic knowledge of macOS filesystems and navigating the terminal.
Is familiar with system configuration/management tools such as GPO, RMMs and PSAs; scripting these tools is a plus.
Utilize excellent customer service skills and exceed customer expectations.
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Considers themselves disciplined, with systematic problem-solving skills.
Experience configuring antivirus products and troubleshooting interactions between these products and specialty software.
Product Support Specialist Jobs
By LPL Financial At Fort Mill, SC, United States
1-3 years of experience required (Customer Service w/in the Financial Services or Information Technology industry.)
Problem solving skills & attributes along with the ability to multi-task.
Ability to simplify and clarify complex information demonstrating excellent phone and written communication and listening skills.
Strong customer focus, excellent verbal and written communication skills, including proficient typing skills, a strong work ethic, and must be organized.
Two or four-year advanced degree (Bachelors or Associates) or substantial relevant professional experience.
strong collaborators who can deliver a world-class client experience
Product Support Specialist Jobs
By Hosokawa Micron Powder Systems At Union County, NJ, United States
Prepare status reports for management
· 3-5 years’ sales experience
· Strong communication and interpersonal skills
· Knowledge of analytical or power handling equipment, a plus
Prepare and present customer proposals
Perform equipment presentations and demonstrations
Senior Product Manager, Enterprise Platforms
By Motive At San Francisco, CA, United States
Proven software product management experience (5+ years minimum)
Experience with Jira, Coda, Asana, Figma or similar product management tools
Experience converting research and knowledge into useful product requirements
Drive compelling developer experiences on the platform, challenge the status quo and champion an API-first culture across the platform
Manage the product development lifecycle, from ideation to launch and ongoing maintenance
Experience with data ingestion and integrations
Sr Product Support Specialist I
By Perrigo At , Charlottesville, 22911, Va
At least five (5) years of professional work experience in healthcare or customer service.
Experience in customer interviewing techniques related to adverse events, product support and complaints, is preferred.
Demonstrate good listening skills with the ability to diffuse irate or frustrated callers.
Knowledge of medical terminology, required.
Previous experience working in an FDA regulated industry, preferred.
Excellent written and oral communication skills with strong interpersonal skills.
Product Manager - Enterprise Product, Pico
By ByteDance At , San Jose, 95110, Ca $148,000 - $235,000 a year
Good cross-departmental communication and teamwork skills, experience in multi-person collaboration industries such as education/training is preferred.
Good logical thinking and analytical skills, strong learning and execution abilities, proactive and capable of independent thinking and summarization.
XR product planning and design experience is preferred.
Responsible for the planning, design, iterative optimization, project delivery, and promotion of PICO's enterprise software products.
Define and track critical KPIs, accurately obtain developers' or users' real feedback on the product.
Expand PICO's enterprise product lines, implement them in different industries, incubate use cases, and explore XR innovation fields.
Specialist, Billing Company Product Support
By Tebra At United States
Salesforce knowledge and experience – desirable
12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.
Experience in the Medical Billing industry is desirable
Demonstrated communication Skills – oral and written.
Strong analytical and problem-solving skills
Experience working with tech support – desirable
Product Support And Operations Specialist
By Via At Greater Syracuse-Auburn Area, United States
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Outstanding process-orientation, analytical, and organization skills
Minimum of 1-3 years of work experience
Previous experience in a technical support role is a plus
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Product Designer - Enterprise Xd - Games
By Netflix At United States
Expand and contribute to a scalable user experience strategy or design system that benefits Netflix product design at scale
Craft simple and intuitive experiences in a space that has complex rules and workflows
8+ years of Product Design experience in both consumer and B2B products.
Experience working with game developers, studios or creators on software related to games publishing.
Experience working directly with stakeholders to drive consensus and mine for value
The communication skills to clearly articulate your concepts and rally your stakeholders and partners along
Business System Specialist - Enterprise Computing Support
By A.C.Coy Company At Washington, DC, United States
Provide IT support to business units and end users (e.g., on-site users, remote users) for escalated requests.
Manage and design the reporting environment, including data sources, security, and metadata.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women.
Facilitate the installation, maintenance, and security of large-scale computer and telecommunications installations.
Coordinate with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment).
Product Support Specialist (Us Based)
By Katalon At Atlanta, GA, United States
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform.
Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met
Develop and maintain a vast knowledge of our products and services - be the expert
2-3 years of experience in Software testing (manual/automation) and Customer Support
Comfortable assisting others through company help desk software, such as Zendesk/Salesforce in addition to other remote access desktop programs.
Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
Product Support Specialist- Remote (Fe)
By Xplor At Fort Myers, FL, United States
You have previous experience working in a remote position
Minimum of 2-3 years of related experience providing technical and customer support preferably in the technology/SaaS industry.
Previous experience with QuickBooks and Zendesk is a plus
Professional etiquette with effective written and verbal communications skills
You know how to deliver a great customer experience
Product Support Specialist- Remote (FE)
Product Support Specialist Jobs
By Akia At San Francisco, CA, United States
Build and manage repository of knowledge articles and foster a culture of knowledge sharing.
Meet and exceed customer expectations on response quality, timeliness, and customer experience.
BA/BS degree or relevant work experience
0-2+ years of relevant experience
Experience managing customers via email, chat, and phone calls.
Analytical and problem solving skills to understand complex problems and issues no matter how large or small.
Customer Support Specialist- Medical Product
By Jobot At Cincinnati, OH, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Tampa, FL, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Dallas, TX, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry