Customer Support Specialist Jobs

Hi,

Hope you are doing well…!!!

This is Sai Ganesh from Techbinos IT Services, we have an urgent requirement with one of our clients, please go through the requirement below and let me know your interest. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time.

Job Title: Customer Support

Location: St Petersburg, FL / Cedar rapids, Iowa / Little Rock, Arkansas

Duration : Full-Time

Job Type : On-Site(day-one)

:-

Responding to customer queries in a timely and accurate way, via phone, email or chat

Identifying customer needs and helping customers use specific features

Analyzing and reporting product malfunctions

Responsibilities : -

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Requirements and skills : -

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

BSc in Information Technology or relevant diploma

Thanks & Regards

Sai Ganesh

[email protected]