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Customer Service Support Specialist
Company | Florida Realtors |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-25 |
Posted at | 8 months ago |
Who We Are
- Communicates call subject matter trends and issues regarding client products and services to supervisor and teammates
- Assists with product and service testing and quality control/assurance efforts when required
- Conducts research at the request of the users and on issues relevant to clients
- Records all client contact, including problems and resolutions, in the company database/ticketing system.
- Drafts correspondence to users as requested or in response to correspondence received
- Coordinates assigned projects with the Tech Helpline Management Team members
- Answers Forms Simplicity related inquiries posed by clients (members/staff of contracted customers) via phone, chat, and/or email
- Demonstrates passion for excellence with respect to treating and caring for customers
- Uses remote assistance tools when beneficial to caller
- Supports priorities and completes assignments as necessary or directed by management
- Maintains positive liaison between the company and its respective customers
- Have experience with computer business applications, including familiarity with:
- Internet: All main browsers across differing OSs, and major web design software
- High School Diploma or equivalent
- Have basic experience in minicomputer and micro computer operations, and troubleshooting skills
- Be proficient in both oral and written communication skills
- Have proven ability for organization, achieving goals, and completing assignments
- 2+ years of Customer Service experience with proven ability to support and work with product users under challenging conditions
- Operating Systems: all current versions of Windows, Android, Mac OS, and iOS
- Must be able to adapt to the changing needs of a call center
- Ability to handle high stress periods while maintaining efficiency
- Ability to work flexible hours including weekends
- Electronics: All smartphones, digital cameras, and other major devices
- Generous paid vacation days and sick days, and 9 company holidays
- Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
- Vacation buy-back plan
- And a whole lot more
- Rewarding 401k plan with 6% company match, fully vested
- Possible $5000 grant on the purchase of your first home
- Tuition assistance
- Free medical insurance for you as an employee
- Partial remote and flexible work environment
- Applicants needs to be eligible to be employed in the United States.
- This position will be based in Orlando, FL
- Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish
- Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check
- Florida Realtors has a hybrid work requirement, and this role will be asked to be approx. 40% in office with the ability to work remotely approx. 60%. The comfort to commute to the Orlando International Airport area is required
- Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law
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