Medical Claims Support I- Remote (Ak, Az, Fl, Id, Or, Wa) Hours Will Be Pst

Medical Claims Support I- Remote (AK, AZ, FL, ID, OR, WA) Hours will be PST
Job Title
Medical Claims Support I- Remote (AK, AZ, FL, ID, OR, WA) Hours will be PST
Duration
Open Until Filled
Work From Home
Yes
Description
Let’s do great things, together!
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.
Investigates and processes claim adjustments for all medical lines of business and COB claim adjustments for Medicare/Medicaid plans. Also processes adjustments related to overpayment recovery, underpayment adjustments and other corrections. Performs COB updates (excluding Commercial), file reviews, issues adjustment related letters to members and providers, performs payment offsets and also validates and completes stop payment requests.
Assists in customer service inquiries regarding contractual and administrative policies and applies excellent customer service when a phone call is needed to complete an adjustment or other support work.This position starts on September 25th
This is a full-time Remote position for candidates living or willing to relocate to AK, AZ, FL, ID, OR or WA.
Please follow the link below to apply to this position:

• Https://j.brt.mv/jb.do?reqGK=27709023&refresh=true

Benefits

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• FSA
• PTO and Company Paid Holidays
• Employee Assistance Program
• 401K- Matching

Schedule

• PST

Primary Functions

• Performs basic and moderately complex claim adjustments within the system while interpreting coding and understanding medical terminology in relation to diagnosis and procedures as well as member plan benefits.
• Review, analyze, and resolve claims issues through the utilization of available resources for moderately complex claims.
• Adjudication and adjustment of claims to achieve quality and production standards applicable to this position.
• Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, COB, and out of pocket, etc.
• Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
• Reviews Policies and Procedures (P&Ps) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
• Release claims and adjustments by deadline to meet company, state regulations, contractual agreements, and group performance guarantee standards.
• Reviews files, analyzes results, and organizes multiple adjustments and/or accumulator updates as needed.
• Monitors and maintains unit inventory through adjustments, refunds, telephone calls and reports.
• Processes voided checks, reissues payment or manual checks, and works stop payments of checks.
• Prepares and sends refund requests and other form letters.

Issues follow up correspondence letters as needed.

• Responds and follows up using Facets, Content Manager and E-mail.
• Assists internal departments with programming issues as needed.
• Performs all job functions with a high degree of discretion and confidentiality in compliance with federal, state, and departmental confidentiality guidelines.
• Perform other duties as assigned.
• Thoroughly documents actions as required by internal procedure and market conduct guidelines.
• Provides back up to Medical Customer Service, COB and Medical Claims when requested.
• Communicates via telephone with claimants, policyholders, providers, and other insurance carriers.

Required Skills, Experience & Education

• At least 12 months experience as a Processor I and consistently performing at an exceeding level of performance.
• High School diploma or equivalent.
• Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels

Support Processor I designation may also be obtained through equivalent work experience and knowledge level at Moda Health or when recruiting externally.

• Ability to show a pattern of maintaining balanced performance, which consistently exceeds expectations in areas of production and quality.
• Facets, Word, and Excel.
• Ability to efficiently multitask and work well under pressure and meet timelines.
• Ability to maintain confidentiality internally and externally and project a professional business image always.
• Consistently communicates in a positive and effective manner, both written and verbal, to co-workers and management.
• Strong proficiency in claims processing systems
• Strong and proficient organizational abilities and the ability to handle a variety of functions
• Excellent knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
• Type a minimum of 35 wpm net on a computer keyboard.
• Demonstrates work habits that consistently exceeds Moda Health standards of attendance and punctuality as well as high flexibility.
• Professional and effective written and verbal communication skills
• 10-key proficiency of 135 wpm net on a computer numeric keypad.
• Receives and carries out tasks in a cooperative manner and demonstrates a spirit of teamwork.
• Strong analytical, problem solving, decision making and detail-oriented skills with ability to shift priorities as needed.

Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.For more information regarding accommodations please direct your questions to Kristy Nehler and Daniel McGinnis via our [email protected] email.
Pay Range
¤20.07
None to ¤23.03
None