Customer Success Operations Jobs

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

Excellent organizational and project management skills

2+ years of experience in related field.

Strong communication and interpersonal skills.

Operations Associate job responsibilities include:

Skills and eligibilities required for the position:

Identifies opportunities for operations improvement.

Excellent organizational, time management, and multi-tasking skills

The 30-45 minute web meeting with the hiring manager focused on soft skills, collaboration, culture, and use case/technical skills.

Work closely with Solution Managers, Product Managers, and Product Owners to refine business requirements and establish timelines.

The Job Details: Responsibilities and required skills.

Wellness and Work-Life Benefits. Resources include fitness reimbursement, employee assistance programs, and flexible work schedules to support physical and mental health.

Collaborate with cross-functional teams, including Product, Marketing, Brand, Customer Experience, and e-commerce, to develop and execute customer-centric strategies aligned with goals.

Manage more than 38 million patient records

Customer experience steward - won’t rest until customer issues are resolved in a high quality manner

5+ years experience managing Marketing/Revenue operations for high growth B2B Saas

Excellent presentation and public speaking skills

Strong verbal and written communication skills

Excel/G-Sheets power user, and skilled in data visualization

Proven experience in operations management including building and scaling departments from the ground up.

Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.

Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.

Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.

Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.

Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.

Project management experience leading large cross-functional projects end-to-end

Coordinate enablement and change management to the Customer Success teams

Previous experience as a Customer Success Manager a plus

Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources

5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)

Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus

Proven working experience with Fortinet product line including FortiGate and FortiManager

Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience

Strong analytical thinking and problem-solving skills.

Strong teamwork and communication skills.

Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.

Ability to work and thrive in a fully remote workspace.

Implement Key Performance Indicator design, reporting, visibility, and management, and translate into an operational cadence that enables business decisions.

Oversee CS Tool management, to optimize CSM Leadership & ICs' customer visibility, prioritization, and other programs.

Collaborate with key partners across the organization (Sales Ops,Finance, GTM, Marketing, Product, etc.) on cross-functional initiatives, representing the CS organization.

Undergraduate degree or equivalent professional experience in Business, Customer Success or Operations at a SaaS company.

2+ years of experience with Salesforce reporting platform and other Customer Success tools.

Strong analytical skills and ability to drive change in a complex environment.

Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus

Thorough understanding of business management, forecasting strategy and techniques

Experience implementing either educational technology initiatives, online learning programs, or partnership programs

Experience managing clients within the field of education – external and internal – and of varying sizes

Produce and actively participate in knowledge sharing as well as professional development initiatives

Ability to cross-functionally manage operations within a matrixed department

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

You have significant experience and/or certification in project management or operational excellence

Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team

You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment

You value the opportunities and responsibilities that come with leading and coaching a team

You care deeply about providing a world-class customer experience

Spanish skills would be a plus

You can work independently and communicate with management effectively.

You have an interest in new product development, logistics, and inventory management.

Manage day-to-day communications with shipping carriers as needed to resolve issues.

You have exceptional organizational and follow-up skills.

You take initiative and seek increased responsibilities.

You’re eager to build and manage a team as we continue to grow.

Project and program management experience in an agile environment

Experience with delivering to partners with common Cisco Teamwork tools (Webex, SharePoint, PowerPoint etc.)

Demonstrated experience working with Sales and Customer Success Operations

Advanced skills in Microsoft Word, Outlook, and Excel

Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision

Have a consistent track record in business analytics, data and reporting

Demonstrates excellent project management skills, effectively planning and coordinating resources, managing timelines, and ensuring successful project delivery

A track record of initiative taking and effective project management

Provide business partnership and coaching to people managers to positively impact the motivation, development, and retention of talent.

Proven experience in managing a high performing team across multiple jurisdictions

Experience supporting a Customer, Revenue Operations or Marketing function is preferred but not essential

Support programmatic talent initiatives including talent reviews, eNPS survey action plans and performance reviews to help drive desired outcomes

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Customer Care:Enhance customer support experiences for clients and providers, including phone intake and support services.

Cross-functional Leadership:Effectively organizing and influencing teams from various functions will be central to driving alignment and achieving collective goals.

Master's degree (MHA, MBA, or MPH)

Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options.

8+ years of analytical experience in strategic operational roles (e.g., go-to-market operations, financial analysis, sales operations, management consulting)

Work to lower our total cost to serve our model, working closely with counterparts in Sales, Renewal Management and CS

BA/BS degree or equivalent work experience

Experience designing and developing reports, metrics and dashboards

Experience working with Renewals and/or Customer Success teams, with an understanding of metrics specific to these functions (e.g., churn, retention)

Wide-ranging experience that allows you to use professional concepts and company objectives to resolve complex issues in creative and effective ways

Support/project management of Retention and Risk Mitigation program initiatives

At least 5 years of experience in Customer Success, consulting or an operational role

Strong attention to detail and ability to manage multiple projects simultaneously

Strong organizational skills with excellent follow-up to ensure expectations and deadlines are met

Excellent communication, presentation and analytical skills

Experience in deploying change initiatives and internal tools and programs.

Customer Care: Enhance customer support experiences for clients and providers, including phone intake and support services.

12+ years of professional experience; with previous experience in the healthcare industry

Experience in leading non-exempt teammates

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Provider Onboarding & Success: Ensure smooth and efficient onboarding of providers to the platform and ultimately success in working with SonderMind.