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Customer Success Operations Manager Jobs

Operations Program Manager, Customer Success
By Square At San Francisco, CA, United States
5+ years of project or program management work experience
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage
The ability to manage multiple projects simultaneously, often with competing resources
Experience launching products is a plus
Experience with Jira is a plus
Paid Life insurance, AD&D, and disability benefits
Operations Project Manager, Customer Success
By Square At New York, NY, United States
5+ years of project or program management work experience
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage
The ability to manage multiple projects simultaneously, often with competing resources
Experience launching products is a plus
Experience with Jira is a plus
Paid Life insurance, AD&D, and disability benefits
Customer Success Operations Manager
By Miro At Austin, TX, United States
Project management experience leading large cross-functional projects end-to-end
Coordinate enablement and change management to the Customer Success teams
Previous experience as a Customer Success Manager a plus
Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources
5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)
Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus
Customer Success Operations Manager
By Upland Software At , Remote
Implement Key Performance Indicator design, reporting, visibility, and management, and translate into an operational cadence that enables business decisions.
Oversee CS Tool management, to optimize CSM Leadership & ICs' customer visibility, prioritization, and other programs.
Collaborate with key partners across the organization (Sales Ops,Finance, GTM, Marketing, Product, etc.) on cross-functional initiatives, representing the CS organization.
Undergraduate degree or equivalent professional experience in Business, Customer Success or Operations at a SaaS company.
2+ years of experience with Salesforce reporting platform and other Customer Success tools.
Strong analytical skills and ability to drive change in a complex environment.
Customer Success Strategy & Operations Manager, Linkedin Sales Solutions
By LinkedIn At New York, NY, United States
6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role
Strong communication skills, including written and verbal communication experience with senior management
Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal
6+ Experience with Excel and PowerPoint
2+ Experience working with SQL and Tableau
Experience working with or in sales teams and in SaaS businesses
Customer Success Strategy & Operations Manager, Linkedin Sales Solutions
By LinkedIn At San Francisco, CA, United States
6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role
Strong communication skills, including written and verbal communication experience with senior management
Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal
6+ Experience with Excel and PowerPoint
2+ Experience working with SQL and Tableau
Experience working with or in sales teams and in SaaS businesses
Operations & Customer Success Manager
By Hotel Lobby Candle At United States
You can work independently and communicate with management effectively.
You have an interest in new product development, logistics, and inventory management.
Manage day-to-day communications with shipping carriers as needed to resolve issues.
You have exceptional organizational and follow-up skills.
You take initiative and seek increased responsibilities.
You’re eager to build and manage a team as we continue to grow.
Meraki Customer Success Operations Manager
By Cisco Meraki At San Francisco, CA, United States
Project and program management experience in an agile environment
Experience with delivering to partners with common Cisco Teamwork tools (Webex, SharePoint, PowerPoint etc.)
Demonstrated experience working with Sales and Customer Success Operations
Advanced skills in Microsoft Word, Outlook, and Excel
Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision
Have a consistent track record in business analytics, data and reporting
Manager, Human Resources (Customer Success, Revenue Operations & Marketing)
By HubSpot At United States
Demonstrates excellent project management skills, effectively planning and coordinating resources, managing timelines, and ensuring successful project delivery
A track record of initiative taking and effective project management
Provide business partnership and coaching to people managers to positively impact the motivation, development, and retention of talent.
Proven experience in managing a high performing team across multiple jurisdictions
Experience supporting a Customer, Revenue Operations or Marketing function is preferred but not essential
Support programmatic talent initiatives including talent reviews, eNPS survey action plans and performance reviews to help drive desired outcomes
Customer Success Management Operations Manager
By DocuSign At Seattle, WA, United States
8+ years of analytical experience in strategic operational roles (e.g., go-to-market operations, financial analysis, sales operations, management consulting)
Work to lower our total cost to serve our model, working closely with counterparts in Sales, Renewal Management and CS
BA/BS degree or equivalent work experience
Experience designing and developing reports, metrics and dashboards
Experience working with Renewals and/or Customer Success teams, with an understanding of metrics specific to these functions (e.g., churn, retention)
Wide-ranging experience that allows you to use professional concepts and company objectives to resolve complex issues in creative and effective ways
Customer Success Operations Manager
By Cornerstone OnDemand At United States
Support/project management of Retention and Risk Mitigation program initiatives
At least 5 years of experience in Customer Success, consulting or an operational role
Strong attention to detail and ability to manage multiple projects simultaneously
Strong organizational skills with excellent follow-up to ensure expectations and deadlines are met
Excellent communication, presentation and analytical skills
Experience in deploying change initiatives and internal tools and programs.
Customer Success & Operations Manager
By Energize Marketing At United States
Onboard customers and provide a positive experience working with Energize Marketing through a high degree of account management
3-5+ years of relevant work experience in strategic account management
Exceptional organizational, time-management, and prioritization skills
and provide a positive experience working with Energize Marketing through a high degree of account management
Manage programs and deliverables by effectively leveraging technology and company systems
Proven experience in managing technical project implementations
Operations Success Manager Jobs
By Ramp Health At Blue Bell, PA, United States
Stay current on industry trends in employer wellness and benefits, health insurance, and population health and safety.
Effectively manage time dedicated to a variety of client account needs.
Possess strong customer service, interpersonal, presentation, and written and verbal communication skills.
Demonstrate the ability to think strategically and manage, evaluate, and enhance processes.
Bachelor’s degree or equivalent work experience
Microsoft Office Skills (Word, Excel, PowerPoint)
Customer Success And Operations Manager
By AmerisourceBergen At United States
Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
Experience with inventory management and Radio Frequency Identification (RFID) extremely beneficial
Possess process and change management skills
5+ years of account management or customer success work in healthcare technology environment
Experience with root cause analysis, including the skill and experience to troubleshoot and investigate issues
Outstanding communication (written and oral) and interpersonal skills
Customer Success Operations Manager
By TIDAL At New York, NY, United States
5+ years' experience in Call Center Management including operational expertise
Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
Manage an outsourced team of customer support advocates to the voice of the fan to the business
Identify friction within the fan experience and communicate to internal stakeholders and drive policy and process changes
Be knowledgeable with current SOW's and Amendments that are currently in place, and provide recommendations for needed changes
Work with vendor and our teams to manage any needed staffing adjustments related to manual projects
Customer Success Operations Manager
By Yotpo At New York, United States
3+ years of professional experience, ideally in consulting or CS strategy/business operations roles
Experience with quantitative analysis and financial modeling
Excellent communications and presentation skills
Experience in fast growing tech startup / B2B SaaS / e-commerce.
Pre-tax Commuter and Healthcare benefits.
Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, retention and churn analysis, etc.)
Customer Success Operations Manager
By Incident IQ At Atlanta, GA, United States
Hybrid - 2 days in the office/3 days remote
3+ years hands-on experience with Gainsight.
Extensive experience with customer support tools, customer success platforms – i.e.: Gainsight and Salesforce, Zendesk and Freshdesk.
Experience working closely with internal operations teams (Sales, Marketing) to maintain a solid operational tech stack to support our GTM operations.
2 locations - Atlanta and Alpharetta
Identify and analyze gaps between collaborating systems data and the expected/desired data display within Gainsight.
Customer Success Operations Associate
By athenahealth At United States
2 years of related professional experience (Customer Support, Customer Success, Project Management, Change Management, Operations, Implementation/Onboarding) 
Ensure a delightful customer experience through our operational support 
Work with the athenaIT team to define business requirements for enhancements and additions to operational infrastructure 
Ensure the timeliness and accuracy of operational activities supported by the Customer Success Strategy and Operations team 
Support the maintenance and data integrity of key systems (Salesforce, Cornerstone, Cloud Coach, etc.) 
Demonstrate process ownership and expertise in managing operational processes 
Customer Success Operations Manager
By Birdeye At Palo Alto, CA, United States
Strong analytical skills and experience analyzing customer data
Collaborate with cross-functional teams to improve the customer experience and ensure customer success goals are met
SFDC Certification will be an advantage
5+ years of experience in customer success, revenue operations, customer service, or a related field, preferably in an Enterprise/B2B SaaS company
Excellent communication and interpersonal skills
Demonstrated experience developing and implementing processes and procedures
Customer Success Operations Analyst
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities

Are you an experienced Customer Success Operations Manager looking for a new challenge? We are looking for an organized and detail-oriented individual to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing operational processes to ensure customer success and satisfaction. If you have a passion for customer service and a drive to help our customers succeed, this could be the perfect job for you!

Overview The Customer Success Operations Manager is responsible for managing the day-to-day operations of the customer success team. This includes ensuring that customer success initiatives are implemented effectively, customer service standards are met, and customer satisfaction is maintained. The Customer Success Operations Manager will also be responsible for developing and executing strategies to improve customer experience, as well as identifying and resolving customer issues. Detailed Job Description The Customer Success Operations Manager is responsible for overseeing the day-to-day operations of the customer success team. This includes developing and executing strategies to improve customer experience, as well as identifying and resolving customer issues. The Customer Success Operations Manager will also be responsible for ensuring customer service standards are met, customer success initiatives are implemented effectively, and customer satisfaction is maintained. The Customer Success Operations Manager will also be responsible for developing and implementing customer success programs, as well as managing customer success team members. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer success principles and best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service processes and procedures
• Knowledge of data analysis and reporting
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• 3+ years of management experience
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting
Job Knowledge
• Knowledge of customer success principles and best practices
• Knowledge of customer service processes and procedures
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Experience
• 5+ years of customer success experience
• 3+ years of management experience
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting
Job Responsibilities
• Develop and execute strategies to improve customer experience
• Identify and resolve customer issues
• Ensure customer service standards are met
• Implement customer success initiatives effectively
• Develop and implement customer success programs
• Manage customer success team members
• Monitor customer satisfaction levels
• Analyze customer data and generate reports
• Develop and maintain relationships with customers