Customer Success Manager (Consultant)

Job Overview

Our client, Quanthub, is hiring a Customer Success Manager to oversee the entire customer journey, ensuring delightful experiences and fostering referenceable relationships. As the Customer Success Manager, you will be responsible for guiding customers through the sales process, onboarding, adoption, problem-solving, product improvement, and value growth. Join the team and play a crucial role in ensuring customer satisfaction and long-term success!

Company

QuantHub is a leading software company on a mission to democratize data skills and make them accessible to all. They provide cutting-edge solutions in data professional hiring assessments and data literacy education. Their expertise lies in delivering personalized, bite-sized learning experiences and data-driven educational tools.

Responsibilities

• Drive revenue by successfully managing all phases of the upselling and cross selling process
• Help close pipeline deals identified by the sales team, and grow those to highly satisfied accounts
• Engage executives, data science decision makers and L&D managers
• Guide contracting and renewal process
• Onboard and assist in increasing client engagement
• Build business cases that prove the ROI of leveraging the platform to ensure renewal and expansion
• Effectively collaborate and prioritize alongside an innovative product team
• Guide new customers through adoption and engagement
• Demonstrate the platform to current customers and new stakeholders within their organization
• Manage engagement marketing campaigns for customers to drive software adoption
• Build and maintain excellent client relations

Benefits

• Future equity opportunities
• Health, dental, and vision insurance
• Paid Time Off & holidays
• Remote work environment with regular company retreats
• Simple IRA Plan contribution and matching

Requirements

• Some travel required (5 days per month)
• Understanding of the sales process
• Undergrad in engineering or a similar technical degree. MBA or similar preferred.
• Understanding of data science preferred
• 2+ years in the consulting space.
• Project management and/or customer relationship experience