Customer Service Representative I - Performance Team

Job Title

Customer Service Representative I - Performance Team

Location(s)

San Diego - BioLegend

About Us

Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of PerkinElmer’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

What does science and service mean to you? For our Customer Service Team, it is a chance to be a part of legendary discoveries – from research to cure. Our team recognizes that with each customer served and each order processed, we are making a difference. Being a part of BioLegend’s Customer Service Team means being at the forefront, showcasing legendary service and translating our iACT culture into tangible results for our customers.

On our team, you can expect a dynamic and fast-paced atmosphere. You will be a part of an inclusive and collaborative environment where peers from all different walks of life come together with one common goal – providing our customers with Legendary service. At BioLegend, you will enjoy the perks of a state-of-the-art campus including outdoor yoga classes, fitness center, wellness rooms, a Café with a variety of hot and cold meals, a buffet, and more!

Essential Functions

The Performance Team within Customer Service is looking for a motivated, innovative, and energetic individual looking for a career change. With a mindset of always being open to improvement, we are looking for someone to perform these job duties and who looks at how we can improve them.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Other projects or responsibilities as may be required.
• Provide exceptional service to customers over the phone and via email to address non-technical inquiries regarding delivery information of current and previous shipments, the status of their orders, invoices and resolve any issues that may arise
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
• Enter and accurately process 85% of the department’s daily domestic orders into our Enterprise Resource Planning (ERP) database system, checking product lot information, product availability, and any customer specifications on fulfillment
• Participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges
• Be an agent of change – updating user guides, problem-solving and implementing process improvements

iACT Competencies

• Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
• Transform – Adapt, learn, re-invent and change for future development and growth
• Innovate – Be better, keep improving, be more efficient, creative, and be in the forefront of development
• Collaborate – Foster teamwork, common goals, selflessness, communication and mutual support

Minimum Qualifications – Education And Experience

• A desire to enact change and strive for innovation
• Proven excellent verbal/written communication
• Strong computer skills, including knowledge of MS Office programs
• Desire to work in a dynamic, fast-paced environment
• Minimum of one-year applicable Customer Service experience
• Strong attention to detail – accuracy is essential
• Proven track record of de-escalating customer issues with sympathy and empathy

Preferred Qualifications – Education And Experience

• Experience entering high volume of data or orders (100-150 daily)
• Proficiency with 10-key
• Knowledge of Customer Relationship (CRM) systems
• Knowledge of Enterprise Resources Planning (ERP) systems
• Bachelor’s Degree
• Experience with EDI order processing

The base salary range for this full-time position is $20-$22/ hour. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Work Environment & Physical Demands - Office

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.