Customer Service Representative - State Farm Agent Team Member

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Cindy Cabanas, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Qualifications

• Successful track record of meeting sales goals/quotas preferred
• Dedicated to customer service
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Life and Health license (must be able to obtain)
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Ability to make presentations to potential customers
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Proactive in problem-solving
• Excellent communication skills to assist customers and coordinate with other agency team members
• Property and Casualty license (must be able to obtain)
• Detail oriented

Benefits

• Growth potential/Opportunity for advancement within my office
• Valuable career-building experience
• Hourly pay plus commission/bonus
• Simple IRA
• Paid time off (vacation and personal/sick days)

Compensation: $17.00 - $19.00 per hour

We Are Located In Beaumont, CA And Help Customers With Their Insurance And Financial Services Needs, Including

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

• Auto insurance
• Life insurance
• Home insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.