Register
Recruit Create CV

Customer Advocacy Team Representative Jobs

Specialist - Customer Advocacy
By CareCentrix At , Remote $19 an hour
Basic computer skills and data entry with speed and accuracy is required.
Manage payer, provider and patient complaint resolution.
3 years of experience in an Operations/Production support role.
Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Customer Advocacy Leader Jobs
By GE HealthCare At United States
Demonstrated project management skills, including prioritization and organizational skills.
Project management of customer issues escalated beyond the standard processes.
5 years of experience and knowledge of GE Healthcare customer support processes (e.g. Sales, Installation, Applications, Service, Quality).
Proven field experience working with GEHC Customers.
Demonstrated knowledge of GEHC products.
Previous work experience with SalesForce.Com.
Customer Service Representative I - Performance Team
By BioLegend At San Diego, CA, United States
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Minimum Qualifications – Education And Experience
Preferred Qualifications – Education And Experience
Strong computer skills, including knowledge of MS Office programs
Other projects or responsibilities as may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Manager Of Customer Advocacy
By Palmetto At Charlotte, NC, United States
Minimum 3-5 years of experience; 2 years in a team lead or manager role
Manage proactive engagement strategy with community specialists on review sites and social media.
You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.
Knowledge of the construction or solar industry preferred
Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.
Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap
Director, Customer Advocacy - Remote Us
By Icertis At New York, NY, United States
Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.
Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.
Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
Ability to identify & create new sales opportunities and manage complex sales cycles.
Experience in managing large Fortune 500 engagements.
Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.
Customer Advocacy Specialist Jobs
By Heights Finance Corporation At Greenville, SC, United States
Effective communication and problem-solving skills
Professionally answer incoming calls and address customer needs appropriately
Promptly respond to online customer inquires
Maintain databases by entering information accurately and in a timely manner
High School Diploma or GED certificate required
Ability to enter data accurately and quickly
Customer Marketer, Advocacy Jobs
By Alignable At Boston, MA, United States
Manage marketing campaigns end-to-end: from ideating experiments, developing campaign strategy, to driving execution of the campaign through completion
3-5 years experience in marketing, growth, analytics, or related roles
Proven hands-on experience with retention marketing and an ability to motivate customers to take action
Excellent written and verbal communication skills, particularly in personal communications
[Bonus] Experience designing & executing successful multi-channel segmented marketing campaigns, ideally for a networking, freemium and/or SAAS product
[Bonus] Experience with no-code tools and their application in enhancing customer experiences
Customer Advocacy Lead Jobs
By Tecsys Inc. At Chicago, IL, United States
Excellent project and time management skills
Strong relationship-building skills, experience with customer advocacy, and the ability to develop collaborative relationships with customers and cross-functional internal stakeholders.
Monitor and manage the company's social media accounts, including scheduling posts, responding to comments and messages, and monitoring brand mentions.
At least 3 years of experience in B2B marketing/marketing communications.
Outstanding storytelling and communication skills; proven ability to craft engaging stories.
Ability to manage customer approval processes, including legal
Customer Advocacy Specialist Jobs
By Syndigo At United States
2+ years of experience in customer advocacy, customer success, account management, or a similar role.
Strong project management and organizational skills, with the ability to handle multiple priorities and deadlines.
Provide product feedback given by customers to the product management and product marketing teams.
Familiarity with customer relationship management (CRM) systems and customer advocacy platforms is a plus.
Manage a library of up-to-date customer success stories, logo usage, and a list of referenceable customers.
Develop deep knowledge of existing client content to support marketing plays.
Director, Customer Advocacy Jobs
By Frontier Airlines At Denver, CO, United States
8 years of management experience
Identify customer service breakdown areas, provide recommendations for improvement to Frontier management, and ensure implementation of approved projects.
Participate in training, seminars or any programs that provide opportunity to grow, learn, and improve managerial skills and customer resolution skills.
Review the design, flow, and customer experience of the CR call, chat, and email flows to ensure the best utilization.
Ensure that CR is current and knowledgeable of overall Company policy changes.
Minimum 6 years contact center, customer service center or airline experience required, including the areas of operations and/or customer care
Customer Advocacy Manager Jobs
By Palmetto At Charlotte Metro, United States
Minimum 3-5 years of experience; 2 years in a team lead or manager role
Manage proactive engagement strategy with community specialists on review sites and social media.
You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.
Knowledge of the construction or solar industry preferred
Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.
Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap
Customer Advocacy Manager Jobs
By Nexthink At Boston, MA, United States
Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously while delivering high-quality results.
Manage relationships with external partners and vendors as needed.
Excellent written and verbal communication skills, with the ability to craft compelling messaging and content that resonates with our target audience.
Strong analytical skills, with the ability to use data to drive insights and make informed decisions that improve our advocacy efforts.
Great collaboration skills, with ability to influence, communicate and work effectively with cross-functional teams.
Experience with marketing automation platforms, CRM systems, and customer analytics tools.
Customer Advocacy Manager Jobs
By Planet Technology At United States
5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs
Customer-centric mindset and experience serving as the voice of the customer
Experience with content production and editorial storytelling
Exceptional communication skills, both written and verbal
Support building a healthy customer advocacy pipeline, recruitment and request fulfillment process
Vet advocate leads* internally prior to contacting the customer
Customer Advocacy Specialist – 1 Year Contract
By D2L At , Remote
Storyteller: Bachelor's degree in marketing, copywriting, or related field with 2-4 years of experience
Communicator: You’ve created a collection of collateral and marketing communications. Your excellent written and oral communication skills are top notch.
Detail Oriented: You have a keen attention to detail with exceptional analytical and organizational skills.
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
Major Responsibilities (How Will I Make an Impact?):
Don’t meet every single requirement?
Customer Response Team Representative
By City of Shoreline, WA At , Shoreline, Wa $37.01 - $46.90 an hour
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Respond to emergency situations on a 24-hour / 7-day basis; be on-call in accordance with departmental standards.
Read and interpret blue prints, plat maps and schematics.
Respond to and/or coordinate response to emergency flood, snow, ice and vegetation control and the removal and cleanup of hazardous waste.
Communicate effectively with property owners, outside agencies and City staff to resolve concerns or conflicts.
Estimate materials, time and personnel required to complete work projects; develop schedules accordingly.
Account Representative - Customer Development Team | Coon Rapids
By Ryerson At Minneapolis, MN, United States

▪ Previous Sales Or Customer Service Experience Preferred

▪ SAP/Salesforce Preferred But Not Required.

Customer Advocacy Manager Jobs
By Palmetto At Charlotte, NC, United States
Minimum 3-5 years of experience; 2 years in a team lead or manager role
Manage proactive engagement strategy with community specialists on review sites and social media.
You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.
Knowledge of the construction or solar industry preferred
Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.
Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

Are you passionate about helping customers? Join our Customer Advocacy Team and be the voice of our customers! We are looking for a motivated and enthusiastic individual to join our team and help us provide the best customer experience possible.

What is Customer Advocacy Team Representative Skills Required?

• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem solve and think critically
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software

What is Customer Advocacy Team Representative Qualifications?

• Bachelor’s degree in business, communications, or related field
• At least two years of customer service experience
• Experience in customer advocacy or customer relations
• Knowledge of customer service best practices

What is Customer Advocacy Team Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards

What is Customer Advocacy Team Representative Experience?

• Experience in customer advocacy or customer relations
• Experience in customer service
• Experience in problem solving
• Experience in conflict resolution

What is Customer Advocacy Team Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer service support to internal and external customers
• Monitor customer feedback and provide feedback to management
• Develop and maintain customer relationships
• Track customer service metrics and provide reports to management
• Assist in developing customer service policies