Customer Service Representative Jobs

This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!

• Interact extensively with customers to clarify their needs, research, and recommend parts
• Help customers get the parts they need
• Assist customers by phone and in person at our facility
• Provide post order service
• Physically measure specs on a wide variety of parts
• Take orders
• Provide quotes
• Meet / exceed monthly sales goals while increasing customer satisfaction

REQUIREMENTS

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

Specific qualifications for the role include:

• Valid driver's license and clean driving record (MVR)
• Knowledge of industrial distribution products and hydraulics, preferred
• Strong computer skills, particularly Excel
• Minimum 6 months of customer service experience
• Ability and desire to learn new systems and processes quickly
• SAP / ERP experience, preferred
• Mechanical and mathematical aptitude
• Excellent telephone skills
• High school diploma or equivalent

Benefits

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:

• Career development and advancement opportunities
• Personalized training and development program
• Base salary and bonus opportunities
• Paid vacation, sick time, and company holidays, Tuition reimbursement
• Health, vision, and dental coverage, 401(k) w/ company match