Airport Customer Service Representative

Company Description: Air China is China’s only national flag carrier and a member carrier of the world’s largest airline network - Star Alliance. It was also the airline partner of the Olympics Beijing 2008. It is a Chinese carrier with the highest brand value in China’s airline industry – according to the evaluation done by the World Brand Lab in June 2016, our brand value reached RMB 115.689 billion. We are in a leading position in China in terms of passenger transportation, cargo transportation and related services. Based on the statistics last updated on December 31, 2016, we have a fleet of 623 passenger aircraft and freighters of mainly Boeing and Airbus families aged 6.36 years on average, including those operated by the carriers we have a majority stake in. We operate 378 routes, including 102 international routes, 14 regional routes and 262 domestic routes, serving 176 cities in 41countries and regions, including 64 international cities, 3 regional cities and 109 domestic cities. Relying on the network of the Star Alliance, we have expanded our presence to 1,330 destinations in 192 countries. Responsibilities:

• Perform and coordinate functions related passenger processing at counter, departure and/or arrival
• Handle administrative duties such as invoices, and communications with various entities
• Interact directly with customers and team members to maintain a high level of customer service

Qualifications:

• Must be authorized to work in the United States
• Preferred Qualification:
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Excellent communication skills (written, verbal, presentation)
• Knowledge in Angellite Systems
• College graduate with good English communication skills
• Proficient in Mandarin (verbal and written)
• Familiar with passenger check in process at the ticket counters
• Must successfully pass a 10-year background check
• Airline customer service experience

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• Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 – 80% of market rate cost
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