Customer Service Representative Jobs

NOW HIRINGCustomer Service Representativestarting at$22.00per hour
Join the #1 logistics company in the world: DHL Supply Chain
OurTracye, CAfacility is growing, and we're looking for world-class people like you!
We are currently looking forCustomer Service Representative to join our3rd shiftteam!
This position will be responsible for but not limited tothe responsibilities mentioned below:
WHAT WE OFFER:

• WorkTuesday–; Saturday 7pm –; 330amschedule
• Paid Weekly
• Shift differential premium $3.00
• Eligible for production and attendance bonuses
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Tuition reimbursement program
• Wages at$22.00per hour with an annual increase possible
• Excellent medical, dental, vision, and prescription
• Overtime available based on customer volume

WHAT WE SEEK:

• Able to prioritize and multi-task
• Open to learning new skills
• Looking for someone with a good attendance record
• SAP experience preferred
• Comfortable working with others
• Team player
• Proficient in email communication

Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:

• Maintain financial accounts by processing customer adjustments.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.
• Maintain customer records and update account information.

Required Education and Experience:

• 0-12 months of warehouse experience, preferred
• 0-12 months of system, data entry or reporting experience
• High School Diploma or Equivalent

Our Organization is an equal opportunity employer.