Customer Implementation Consultant (Financial Aid, 100% Remote, Us)

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About The Opportunity

About the Opportunity

We are looking for a technically savvy Customer Implementation Consultant who is organized, able to

thrive under pressure, and possesses a strong ability to drive results. Implementation Consultants act

as the day-to-day point of contact for customers during implementation, ensuring each customer’s

success as it relates to performance, functionality, and configuration of our products. Implementation

Managers effect a positive new user experience and seamless product onboarding

experience. Implementation managers are responsible for understanding each customer’s goals and

helping them complete implementation efficiently so they can start to experience the value derived

from their investment in our products.

A successful candidate will be a self-starter, analytical, and possess an aptitude for learning new

software. They must be a highly experienced and well-trained professional with a passion for learning

new technologies with the ability to bring clarity to a dynamic and complex process. We have a lot of

fun, we are innovative, we work hard, and we always give our best! We are fast paced

(understatement) and passionate about helping schools eliminate financial barriers that keep students

from completing their journey in higher education. If you love being an advocate for customers and

thrive in a multi-tasking environment, we want to hear from you.

Where you will make an impact

• Foster a strong understanding of the implementation process options and solutions offered

with our products

• Meet with sales to understand the business goals for each implementation
• Demonstrate product value by helping customers determine configuration details and best
• Own and implement a post-sale project plan to manage implementation of our products

practice use of our products in line with their business needs

• Troubleshoot technical issues reported by customers during the implementation process and
• Efficiently deliver hands on training and webinars to customers, as needed
• Introduce customers to best practices for continued optimization

provide solutions

• Conduct weekly meetings with customers, keeping them engaged and on track to go-live
• Clearly communicate with customers
• Stay updated on product changes, best practices, and alternative solutions to meet

customers’ needs

• Update internal implementation tracking systems in a timely and accurate manner for cross-

departmental visibility and reporting

• Use analytical and logical reasoning to discover areas for optimization, identifying useful

information to support decision-making

• Lead customer through implementation plan, including setting targets for milestones and

adhering to deadlines

• Develop a deep understanding of the customers’ needs, providing a timely response to all

inquiries

• Seamlessly transition customers to their Customer Success Manager, post implementation
• Work as a team to build a world class Customer Success department

What You Will Bring

• 2+ years of Implementation experience – preferably in complex software applications
• Proven ability to provide expert advice regarding the value of the product
• Must be resourceful with the ability to critically think through interpersonal and technical
• Excellent communicator with strong influencing skills
• Strong organization and time management skills
• 2+ years of relevant project management experience

situations and challenges

• Adept customer relationship manager who can engage in business-level and technical
• A problem solver, with a high level of intellectual curiosity
• A team player that works well with internal stakeholders, as well as external stakeholders
• Possesses strong organizational skills and exceptional project management skills

conversations at multiple levels of the organization

• Proactive, self-motivated, dependable, and able to meet deadlines with a high level of

autonomy and accountability

• Ability to manage a mix of projects with varying levels of complexity at the same time and at
• Excellent follow-up skills

different stages

• Excellent problem-solving skills and consistently solutions focused.
• Knowledge/Expertise with all products within Financial Aid or Enrollment
• Proven background in following and implementing processes and products
• Comfortable learning new technologies
• Has a strong presence and inspires confidence in clients and the senior management team
• Ability to use knowledge and expertise to identify solutions to meet client / company

Requirements

• Ability to develop and assist in training new CSMs
• Proven track record of strong customer relationship management
• Possess strong Industry knowledge

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning

interests

• Tuition Reimbursement Assistance
• Maternity & Paternity Leave
• Professional development opportunities
• Telemedicine
• Ginger (mental health)
• Rethink & Wellthy– caregiver support
• Wellness
• Charitable leave – 40 hours/year
• 401k w/ match & Bright Plan - to help you save for the future
• Diversity and inclusion programs which provide access to internal employee resource groups
• Wellbeats (virtual fitness classes)