Customer Experience Agent, Care Concierge

About the role:

We are seeking a compassionate and organized Care Team Care Concierge Agent to join our team. The successful candidate will be responsible for assisting patients and their families to navigate the healthcare system and access the resources they need. This includes coordinating appointments, providing information about treatment options, and connecting patients with support services.

Key Responsibilities:

• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care
• Establishes close relationships with and serves as primary point of contact for clients
• Act as a liaison between patients, clinical operations and healthcare providers
• Provide information about treatment options and resources
• Keep detailed records of patient interactions and progress
• Initiate outreach and missed appointment procedures, as necessary
• Connect patients with support services, such as financial assistance programs
• Maintain strict confidentiality in accordance with HIPAA policies
• Assist with insurance claims and appeals
• Ability to build relationships with different types of people, including clients, organization members, and health care providers
• Coordinate appointments and schedule follow-up visits
• Conduct intake assessment, needs assessment, treatment planning, and reassessment services

Qualifications:

• Passionate, trustworthy, and empathetic when working with clients
• Flexible and adaptable in response to changing client and health care providers' needs
• Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• High school diploma or equivalent; associate's or bachelor's degree in healthcare or a related field is preferred
• Experience working in healthcare or a related field is preferred
• Commitment to the mission of care coordination
• Strong organizational and time management skills
• Account management experience
• Ability to work well under pressure and handle sensitive information with confidentiality
• Technical troubleshooting skills.

Benefits & Perks: #LI-Remote

• Paid parental leave
• Remote work schedule
• Competitive health, dental, and vision insurance options
• 401k benefit
• 20 paid vacation days & 5 sick days per year
• Stock options for every full-time employee