Customer Experience Agent Jobs

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Location:13707 S 200 W STE 100, Draper, UT 84020

Potential to go hybrid based on performance after 90 days of onsite training

This role pays between $18- $19/hour

Make your impact within a rapidly growing Fintech Company

• You are comfortable responding to a high volume of chats or managing a busy phone queue in a fast paced environment without missing a beat
• Respond to diverse and demanding phone or chat support inquiries while delivering excellent customer service and managing customer expectations
• You enjoy contributing to your team's culture in a remote team environment
• You are resourceful and know how to keep yourself up to date with an evolving product and frequently changing processes
• Advocate on behalf of the voice of the customer to provide feedback to the rest of the company
• Help drive revenue by using your knowledge and resources to offer solutions that improve their Divvy experience
• You’re driven to set and meet challenging performance goals
• Educate customers regarding how to better utilize the Divvy product; add value and drive adoption in every interaction
• Communicate effectively and own the full resolution each customer’s concern

We’d love to chat if you have:

• Making customers happy is a source of personal satisfaction.
• Able to maintain full attendance for first 90 days to ensure successful onboarding and ramp up time
• Availability to work rotating holidays and weekends.
• You're good at active listening and are biased towards finding solutions (You can listen carefully to understand what someone is saying and show them they've been heard.)
• You have strong empathy (You can understand your customer's situation and you know how to let them feel understood.)
• Accounting/Fintech background
• You have articulate and concise verbal and written communications skills. (You’ll need to focus on what is essential and boil things down to what really matters.)
• You are tech-savvy (You’ll need to become familiar with a lot of different software.)
• Having an entrepreneurial mindset or endeavor
• 1-2 years in a customer support role, preferably at a SaaS, banking, or finance company
• You are customer obsessed (You are enthusiastic and passionate about delighting and satisfying people over the phone or chat, while solving their problems and making them feel heard)
• Building rapport in a conversational manner comes natural to you.
• Some college/one or more years of work experience.
• Sales or quota-carrying experience
• If you have used Divvy as a customer in a former role

Let’s talk about benefits

• 11+ Observed holidays and wellness days and flexible time off
• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• Employee recognition and referral programs
• Wellness & Fitness initiatives
• Life Insurance, Long & Short-term disability coverage
• Employee Stock Purchase Program with employee discounts
• HSA & FSA accounts
• Employee Assistance Program (EAP)
• And much more