Remote (Medical/Healthcare) Customer Experience Agent

Position: Remote (Medical/Healthcare) Customer Experience Agent

Location: United States - Work-at-home

Terms: Full-time

Pay: $15.00/hr

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

• Strong computer navigational skills
• Excellent oral and written communication skills
• Familiarity with Microsoft Office applications (Word, Excel)
• High school diploma or GED
• Customer oriented
• Professional and courteous
• Customer service experience is a plus
• Exceptional listening/comprehension skills

Work Environment

• Ongoing usage of phone and computer systems
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 10 Mbps.
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Must have USB headset
• Alorica will provide the equipment you need to conduct your work which may include a webcam.

Physical Demands

• Employee assistance program
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• 401K retirement plan (mention match)
• Additional voluntary benefits
• PTO
• Constant sedentary work
• Paid holidays and sick time
• Health, dental, and vision coverage/HSA
• Paid training and tuition reimbursement
• Leadership programs
• Benefits

Next Steps


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.