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Patient Experience Concierge Jobs

Customer Experience Concierge, Centurion Lounge - Miami
By Amex At , Miami $20.00 - $33.65 an hour
Being accountable and taking ownership of the customer’s experience from beginning to end
Minimum of 1-year recent experience servicing premium customers
Airline, lounge or travel industry experience preferred, including reservation experience
Exceptional communication skills, delighting the customer with every single interaction
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Patient Experience Concierge Jobs
By HCA Healthcare At Jacksonville, FL, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
You must have a Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience require
Previous Patient Access experience preferred
Learn More About Employee Benefits
Patient Experience Concierge Jobs
By HCA Healthcare At Overland Park, KS, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
You must have a Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience require
Previous Patient Access experience preferred
Learn More About Employee Benefits
Patient Experience Representative Jobs
By CHOICE Healthcare Services At Gilbert, AZ, United States
Document in patient management system and shared tracking files the results of contact.
Excellent compensation and comprehensive benefit package
1+ years of customer service experience, preferably in a call center environment
bilingual in Spanish Patient Experience Representative
Care for your wellbeing and work-life balance
Fun and supportive team dynamic with events and celebrations
Patient Experience Ambassador Jobs
By Boston Medical Center (BMC) At Boston, MA, United States
Maintains a deep knowledge of BMC's physical layout, services, and systems so as to assist with questions
Attends and presents patients experience information during daily huddles as directed.
Reviews patient experience scores with leadership to identify gaps and help set goals.
Works collaboratively with staff to facilitate short-term intervention and develop long-term solutions intended to enhance the patient experience.
Bachelor's degree preferred, or demonstrated equivalent experience.
At least 2 years of customer service experience, with at least 2 years in the healthcare industry.
Patient Experience Specialist Jobs
By Sono Bello At Baton Rouge, LA, United States
Greet all patients, and offer beverage
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No work on Holidays or night shifts so you can have a normal/regular life balance
Work in “happy medicine”; treating patients who are excited about improving their lives
An opportunity to work in the growing fast paced world of aesthetics
A small practice feel, with big company support
Patient Experience Specialist Jobs
By Sono Bello At Fort Lauderdale, FL, United States
Greet all patients, and offer beverage
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No work on Holidays or night shifts so you can have a normal/regular life balance
Work in “happy medicine”; treating patients who are excited about improving their lives
An opportunity to work in the growing fast paced world of aesthetics
A small practice feel, with big company support
Patient Concierge Bellingham/Mount Vernon
By Northwest Eye Surgeons At Bellingham, WA, United States
Minimum one-year general office experience in a healthcare setting
Proficiency with Microsoft Office products, G Suite, Windows environment, and strong keyboarding skills
Welcomes and greets all patients and visitors, in person or over the phone
Assist with scheduling routine and follow-up appointments as needed
Demonstrates critical thinking and problem-solving during challenging patient interactions and situations
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Consumer & Patient Experience Specialist
By ASCENSION ST FRANCIS HOSPITAL, INC At United States
Customer service and conflict management experience preferred.
Develop and oversee service and service recovery consumer experience. Implement action plans to improve outcome measures.
Participate in committees, work groups and process improvement teams aimed at improving consumer experiences.
Serve as subject matter expert to address consumer experience insights with key stakeholders.
High School diploma equivalency with 2 years of cumulative experience OR Associate's
Degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
System Patient Experience Manager
By Compass Group NA At Cleveland, OH, United States
SYSTEM PATIENT EXPERIENCE MANAGER - MORRISON HEALTHCARE - CLEVELAND, OH!
Works closely with on-site management team to reach operational goals
Composes patient satisfaction reports as needed to management
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
Associates at Morrison Healthcare are offered many fantastic benefits.
Participates in all PE Department learning sessions including monthly educational webinars
Patient Experience Representative Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

3+ years of customer service experience

Physical Requirements and working conditions for this position will be provided to you upon interview.

Patient Experience Associate Jobs
By Evvy At United States
Delivering amazing service to our members via email and chat, offering education and guidance to help them understand Evvy
Maintaining detail-oriented working knowledge of Evvy’s product and offerings and supply chain to troubleshoot any issues customers may encounter
Bachelor’s degree (or equivalent work experience)
Experience using G-Suite (Calendar, Docs, Sheets, etc.) and customer support software (Intercom, Zendesk, etc.)
Excellent interpersonal, written, and oral communication skills, including the ability to calmly and professionally resolve patient concerns in a timely fashion
Following best practices for handling member inquiries; suggesting improvements as needed
Custom Experience Concierge Jobs
By Dry Farm Wines At New York, United States
Generous 401k, Profit Sharing, and Defined Benefit plans available.
Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.
You must have experience in wine, and preferably natural wine!
You’ll drive forward new and creative ways to give our members a one of a kind, custom experience
You must have at least 2 years of experience in a customer facing position.
You must have at least 2 years of experience in wine.
Director Patient Experience Jobs
By Clinical Management Consultants At Plainview, NY, United States

An acute care hospital in beautiful New York is looking for a Director Patient Experience to join their growing team! This 300+ bed hospital is known for commitment to care and growth as a community. ...

Patient Experience Coordinator Jobs
By Tampa General Hospital At Tampa, FL, United States
Minimum three (3) years of experience in patient satisfaction, patient relations, process improvement, customer service or other related field.
Excellent communication skills, both written and oral.
Excellent interpersonal skills including team building, individual and group performance improvement and crucial conversation.
Strong computer skills in Microsoft Excel, Word and PowerPoint.
Master’s degree preferred in nursing, communications, psychology, health care administration or other related field.
Ability to analyze and interpret patient satisfaction and other organizational performance data
Patient Experience Coordinator - F/O
By Blue Cross Blue Shield of Arizona At Phoenix, AZ, United States
Lead the scheduling and patient visit coordination functions within the practice management system
Experience in a patient-facing or customer facing position
Excellent patient or customer service and communication skills
Up to 18 days PTO, 11 paid holidays
8 hours paid Volunteer hours to serve our community!
Medical, Dental and Vision Coverage
Patient Experience Coordinator Jobs
By University of Maryland Medical System At Linthicum, MD, United States
Manages and plans ongoing programs in performance arts for the benefit of patients, visitors and staff.
Bachelor’s degree required. Will accept equivalent experience in lieu of degree or a combination of experience/education totaling 4 years.
Provide administrative support and manages the day to day operations of the Patient & Family Hospitality Center (PFHC).
Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone.
Works with Volunteer Services manager to grow volunteer program including, recruiting, training, and volunteers for PFHC.
Assists with maintaining Patient Experience volunteer activity.
Patient Experience Officer Jobs
By NYC Health + Hospitals At New York City Metropolitan Area, United States
3. Satisfactory equivalent of education, training, and/or experience.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Assumes responsibility for personal growth by keeping current with care experience literature, research, and other publications
• Regularly provides suggestions or proposals to improve patient/family/caregiver experience
Retirement Savings and Pension Plans
Patient Experience Specialist Jobs
By Sono Bello At Bellevue, WA, United States
Greet all patients, and offer beverage
Benefits Package including Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays.
No work on Holidays or night shifts so you can have a normal/regular life balance
Work in “happy medicine”; treating patients who are excited about improving their lives
An opportunity to work in the growing fast paced world of aesthetics
A small practice feel, with big company support
Patient Concierge Jobs
By Northwest Eye Surgeons At Renton, WA, United States
Minimum 1-year general office experience in a healthcare setting (Ophthalmology preferred)
Excellent verbal and written communication skills
Perform a high level of customer service to our patients
Performing patient check-in and out, answering phones, and other duties as assigned
Coordinating care with other services
Processing patient paperwork as required

Are you passionate about providing exceptional customer service? Do you have a knack for making people feel welcome and appreciated? If so, then we have the perfect job for you! We are looking for a Patient Experience Concierge to join our team and provide an outstanding patient experience. As a Patient Experience Concierge, you will be responsible for greeting patients, answering questions, and providing a warm and welcoming environment. If you are looking for an opportunity to make a difference in the lives of others, then this is the job for you!

Overview:

Patient Experience Concierge is a customer service role that focuses on providing exceptional service to patients and their families. The Concierge is responsible for creating a positive and welcoming environment for patients and their families, and for providing assistance with any questions or concerns they may have.

Detailed Job Description:

The Patient Experience Concierge is responsible for providing exceptional customer service to patients and their families. This includes greeting patients and their families upon arrival, providing assistance with any questions or concerns they may have, and ensuring that their experience is as positive and welcoming as possible. The Concierge is also responsible for providing information about the hospital and its services, as well as helping to coordinate any necessary appointments or procedures.

What is Patient Experience Concierge Job Skills Required?

• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to remain calm and professional in stressful situations
• Ability to work independently and as part of a team
• Knowledge of medical terminology
• Knowledge of hospital policies and procedures

What is Patient Experience Concierge Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Ability to multitask and prioritize tasks
• Excellent communication skills

What is Patient Experience Concierge Job Knowledge?

• Knowledge of hospital policies and procedures
• Knowledge of medical terminology
• Knowledge of customer service principles and practices

What is Patient Experience Concierge Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Patient Experience Concierge Job Responsibilities?

• Greet patients and their families upon arrival
• Provide assistance with any questions or concerns
• Ensure a positive and welcoming environment for patients and their families
• Provide information about the hospital and its services
• Coordinate any necessary appointments or procedures
• Maintain patient confidentiality
• Follow hospital policies and procedures