Patient Experience Concierge Jobs

Description

Schedule: Full-time Days

Introduction

Do you want to join an organization that invests in you as a Patient Experience Concierge? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Consumer discounts through Abenity and Consumer Discounts
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Colleague recognition program
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Free counseling services and resources for emotional, physical and financial wellbeing
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Education assistance (tuition, student loan, certification support, dependent scholarships)

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Experience Concierge like you to be a part of our team.

Job Summary And Qualifications

The Patient Experience Concierge provides exceptional service to our patient population. The Patient Experience Concierge is responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services, and expedite patient flow.

What you will do in this role:

• You will oversee the daily activities of the front desk and lobby areas including tidiness of the area.
• You will welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
• You will explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
• You will assist incoming patients, relatives, and other responsible individuals with checking-in and obtaining insurance/financial information.
• You will secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.

What you should have for this role:

• You must have a Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience require
• Previous Patient Access experience preferred

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.