Booking Concierge Agent Jobs

At Life House, we believe in travel - that it shapes and molds us into who we are and who we will become.

Exposure to new faces, places, and cultures leads to a more fulfilling life. Our name was born out of this belief and in the ability to breathe life into properties that may be otherwise overlooked. Today's modern traveler is seeking newness and the familiar at once, our collection of locally rooted hotels are designed to strike that balance.

WE HAVE ONE (1) BOOKING CONCIERGE AGENT OPENING

As a Booking Concierge, you will perform a critical role for the business that ranges from delivering compelling customer/guest experiences on the frontline to ensuring seamless execution of booking operations on the backend.

• Schedule is five (5) days per week, including weekends (days off are midweek)
• This is entry level role at the pay rate of $16-$18 USD per hour
• Work hours can vary and may include night shifts
• This position is full-time (40-44 hours /week)

Responsibilities

• Maintain can-fix demeanor when working with customers.
• Serve as a subject matter expert in answering any questions related to our booking and guest experiences.
• Act as the first line of support in triaging any issues that occur in our booking or guest experiences.
• Ensure we are meeting our booking and service level objectives by efficiently and effectively responding to (and converting) conversations/tickets opened via chat, messaging, voice, and email channels.
• Provide key operational support to the booking, hotel, and f&b operations teams as needed.

Requirements

• Ability to perform under pressure in a fast-paced and dynamic environment
• Ability to work all shifts, weekends and holidays as needed
• Expertise in e-commerce, travel and hospitality a plus
• Experience working with OTA's such as Expedia, Booking.com and Airbnb a plus
• Excellent verbal and written communication skills in English
• Proficiency in French, Spanish and/or Portuguese a plus
• Previous startup experience a plus
• 2+ years of customer sales and service experience, preferably in a travel environment

Benefits

• Professional & career growth
• General paid time off policy
• Cellphone plan stipend
• Much more…
• Wellness stipend
• Health, vision, dental benefits
• Vacation stipend
• Hotel discounts
• Paid sick leave
• Meditation subscription

Life House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.