Hiring Customer Care Agent. Connect Us Now

About The Role

• Troubleshootingservice-related issues, including assisting with the activation of service, account
• Issues while knowing their time is valuable.
• Highest-rated consumer mobile services, we pride ourselves on delighting our customers through digital and
• Bought a new phone. Were a service that cares about people.
• Handling calls, chats, and emails for multiple brands based on brand guidelines.
• Position to helping our various brand partners meet and exceed their goals.
• Ability to use our CRM and follow up with specific Tasks and Tickets as needed.
• Non-digital interactions. As we expand our presence in the telecom industry, customer care will be a vital
• Part of the team.
• Customer Care agents must be able to engage with multiple tasks at once, including incoming
• Management and other network-related problems. Problem solving with customers and resolving
• Collected and prioritize most pressing needs first.
• Getting to know your customer:Have a birthday coming up? Graduating college soon? Just
• We believe that being totally dedicated to a happy customer experience is vital. Boasting one of the
• Converting leads to customersby understanding the products and asking specific questions
• Training to learnabout our company in its entirety (brands, technical, product, etc.) and truly becoming
• Work in teams as subject matter experts to onboard new brands
• Your role as a full-time Customer Care Agent will consist of the following responsibilities:
• Calls, chat inquiries, and troubleshooting requests. The Customer Care agent must be able to stay
• Monitoringsocial media for questions that are posted on our various platforms.

Qualifications

• Basic computer skills and excellent phone disposition
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Positive and service-oriented attitude
• Organizational skills with the ability to manage numerous projects and priorities at once
• Ability to foster and maintain relationships.
• 1+ years of experience in a customer service or similarrole
• Excellent written and verbal communication skills
• High school diploma or equivalent

Expected Hours: Customer Success coverage runs from 9am until 9pm EST Monday through Sunday.

Shifts are divided into 6 to 8 hour blocks. We are looking for coverage of various shifts

For more details connect us on +91-8073579112 or wa.me/+918073579112

This job is provided by Shine.com