Coordinator - Program Support Services

Under direction, is responsible for monitoring the performance and effectiveness of the Economic and Community Development plan and corresponding programs for continuous improvement; performs management studies, surveys and other special projects; and performs related duties as required. Flexibility to achieve performance excellence in a telework arrangement.

• Participates in public information workshops, hearings, and community service program issues as needed
• Oversees and conducts high level research and in-depth studies regarding various human services issues for the programs under Economic and Community Development mandate and prepares program reports of resulting data for internal and external use, with the purpose of enhancing the effectiveness of the Department and programs
• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Performs related duties as required
• Monitors the performance of programs managed by Bexar Economic and Community Development and reports on the strategic effectiveness of interrelated work in meeting Department goals; designs and develops new analyses and data systems to improve continuously Department’s programs
• Acts as the primary thought partner, in developing research projects while establishing a working knowledge of new programs, procedures, with lead analysts, measures evaluation of their effectiveness, and assists
• Attends meetings with internal and external audiences and gives data-led presentations on program effectiveness
• Manages the development of analytical reports, slide decks, charts, infographics and other materials for internal or external use
• Responsible for developing the Department continuous process improvement plan using methodologies such as Theory of Constraints, Six Sigma, lean, TPS or other commonly used methodologies; responsible for developing a consistent approach across the Department in the collection and reporting of data for overall program integration
• May support other professional and administrative duties in a high-level staff capacity working directly with the manager; ensures the accuracy and completeness of overall program analysis functions, both process and data
• Oversees long and short-range analysis/surveys of various programs under the Department’s supervision, integrating process and data oriented evaluation working with lead analysts

• May be required to work weekends
• May be required to work more than 40 hours during the workweek
• May be required to be on call 24 hours
• Skill in conducting management studies; skill in contract management and quantitative analysis; skill in preparing reports; skill in developing slide decks including graphics, charts, infographics; skill in communicating effectively, both verbally and in writing; skill in organizing and compiling information; skill in utilizing Windows-based word-processing, presentation, and spreadsheet software
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Demonstrates technological intuitiveness
• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
• Graduation from an accredited college or university with a Bachelor’s Degree in Public Administration, Business Administration, Social Work, or a closely related field; and three (3) years’ experience in program and process management and one year supervisory experience or an equivalent combination of education and experience.
• Must possess knowledge of program and process management, including continuous improvement methodologies such as lean, TOC, and/or Six Sigma; understands a wide variety of social service programs including those for seniors, children/youth, housing/homeless, employment, training and the Americans with Disabilities Act; knowledge of state and federal funding agencies and their governing statutes and regulations
• Ability to interpret statistical data, formulate recommendations and reports; ability to operate computer keyboard and basic office equipment; ability to establish and maintain effective working relationships with co-workers, other County employees, Elected/Appointed Officials, other government agencies, outside organizations, and the public

• Working conditions are in an office / telework environment
• Occasionally move about the office/ telework office
• Maintains County-issued equipment, software, data and supplies
• Flexibility to achieve performance excellence in a telework arrangement
• Must be able to remain in a stationary position
• Positions self to perform essential functions of the job in an office / telework environment
• Constantly operates a computer and other office productivity machinery
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Occasionally moves items weighing up to 10 pounds