Homeless Services Manager Jobs

(May include, but are not limited to, the following):

• Serves as the primary contact regarding all homelessness related issues by serving as a communication conduit and resource for the unhoused and concerned community members.
• Serves as City Liaison regarding homeless issues and represents the City with various entities and organizations that work to prevent and end homelessness and other related issues.
• Acts as a representative to various community groups, private businesses, and others regarding questions, problems, concerns, and activities in the provision of assigned program operations, activities, and services.
• Drafts grant proposals and manages required applications and reporting requirements.
• Develops homeless services guidelines and outreach materials.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in areas of assigned programs; researches emerging practices and enhancements and their applicability to City needs.
• Develops and implements communications strategies including public outreach strategies and the dissemination of materials related to homeless issues and services, including the network of service providers.
• Manages the City's efforts to end homelessness and mitigate its impacts in our community, developing short- and long-term goals in alignment with regional strategies.
• Provides highly complex staff assistance to higher level management; prepares and presents staff reports and other necessary correspondence related to assigned activities and services; presents reports to City Council, and various commissions, committees, and boards.
• Participates in budget preparation and administration; prepares cost estimates for budget recommendations; monitors and controls expenditures.
• Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities.
• Negotiates, prepares, administers, and monitors contracts and agreements, contractors and others involved in assigned programs and activities.
• Participates in the selection of staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
• Plans, prioritizes, assigns, supervises, and reviews the work of staff involved in the implementation of assigned homeless and human services programs.
• Works to develop innovative programs in coordination with local, county and state resources to reduce and end homelessness in the City, including regional approaches.
• Recommends and leads implementation of homeless and human service-related policies, procedures, goals, and objectives; establishes schedules and methods for the development, implementation, compliance, and monitoring of these programs.
• Analyzes and identifies potential funding sources, programs, and services for the unhoused and for those at risk of homelessness.

Education and Experience:
The minimum qualifications for education and experience can be met in the following way:
A Bachelor's degree from an accredited college or university with major coursework in in Social Work, Behavioral Science, Social Science, Business Administration, Urban Planning, or Public Administration or a related field; AND
Four years of professional analytical experience that involves the development and implementation of homeless services programs, with some lead or supervisory experience.
Knowledge of:

• Best practice models being utilized to help end homelessness.
• Principles and practices of performing needs assessments.
• Principles and practices of developing and implementing a variety of homeless and human service programs.
• Methods and techniques for communicating with diverse populations.
• Resources within the community to supplement program services.
• Social, economic, and political issues relevant to low-income or special needs communities.
• Principles and practices of managing blended funding streams.
• Principles and practices of supervision, training, and performance evaluations.
• Trends in the field of homeless and social services.
• Methods and techniques of assessing and resolving community needs in the assigned program area.
• Principles and practices of budget monitoring.
• Federal and State grant funding (including CDBG and HOME), administration, and compliance.
• Outreach, marketing, public information and public relations concepts, principles, methodology and techniques.
• Office methods, procedures, software, and equipment.
• Current Federal, State, and local laws, regulatory codes and ordinances, procedures relevant to social services programs.

• Working with community members who may be suffering from mental health or substance abuse issues.
• Implementing social welfare programs serving the homeless in a multi-cultural environment; evaluating and obtaining available appropriate funding resources.
• Working with at risk populations.
• Working across City and County boundaries in service to the homeless population.

• Attend evening meetings as necessary.
• Operate a computer using word processing and business software and other office equipment.
• Assist in the development and monitoring of an assigned program budget.
• Establish, maintain, and promote positive and effective working relationships with employees, other agencies, and the public.
• Interpret, evaluate, implement, and explain complex rules, regulations, contracts, policies, and program procedures as they relate to program operations.
• Communicate effectively, both orally and in writing.
• Present and communicate in front of small or large groups.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Work cooperatively with diverse agencies, service providers, and community groups.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Interpret and explain pertinent City and department policies and procedures.
• Develop and recommend policies and procedures related to assigned operations.
• Observe safety principles and work in a safe manner.
• Organize, implement, and direct homeless and human service program activities.

• Master's degree in in Public Health, Social Work, Social Science, Urban Planning, or Public Administration
• Previous lead or supervisory experience

APPLICATION PROCESS
If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources by 5:00 pm on Monday, June 5, 2023 (postmarks or faxes are not accepted).
Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on Jobs. Late or incomplete applications will not be accepted.

EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for June 21, 2023. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department scheduled for June 27 and/or June 28. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination.

INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts).

ADDITIONAL INFORMATION
Positions in this job classification are represented by the Sunnyvale Managers Association (SMA).
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.