Care Coordinator Jobs

What Individualized Care contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Responsibilities

• Interact with the patient referral sources to process new applicants
• Communicate with external constituents including physician offices and pharmacies
• Follow up with other internal team members regarding next steps
• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Manage faxes in sorting capacities (if applicable)
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation
• Mail out appropriate documents to physician offices
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone

Qualifications

• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Ability to be an independent worker and self-directed
• Minimum high school diploma or GED; preferred
• Basic computer knowledge, Microsoft systems
• Strong communication/customer service skills
• 1-3 years of experience preferred
• Ability to sit for long periods of time in a cubicle setting
• Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred

What is expected of you and others at this level

• Receives general direction on standard work; receives detailed instruction on new assignments
• Applies acquired job skills and company policies and procedures to complete standard tasks
• Refers to policies and past practices for guidance
• Works on routine assignments that require basic problem resolution
• Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Surge protector with Network Line Protection for CAH issued equipment
• Upload speed of 5Mbps (megabyte per second)
• Hardwired to the router

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.