Compliance Support Specialist (Remote)

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Summary:

The Compliance Support Specialist is responsible for coordinating data integrity between Intoxalock’s database and partner Service Centers and customers. The Compliance Support Specialists ensure processes are completed such as the completed installation processes, removal processes and vehicle switch processes. Compliance Support Specialists are accountable for escalating concerns around client accounts or service centers. Compliance Support Specialists operate in a fast paced, high volume, customer oriented environment; a high degree of efficiency and attention to detail are required to meet role expectations.

Duties and Responsibilities:

1. Professionally handle and direct all phone interactions in a timely and courteous manner.
2. Response to emails, chats and texts in a timely manner in accordance with department SLAs within the CST Organization.
3. Assist with updating reports, data entry and required documentation.
4. Contact service centers accurately confirming customer appointment completion and equipment returns.
5. Escalate issues with existing processes to leadership. Be a part of the solution and engage with solution oriented results to resolve outstanding confirmations.
6. Assist in resolving equipment issues associated with equipment assignment and removal from customer accounts affiliate with confirmed appointments
7. All other duties as assigned.

Job Requirements:

1. High School Diploma or GED is required.
2. 1+ years of experience in general office administration.
3. Excellent communication skills.
4. Ability to multi-task in a fast-paced environment.
5. Ability to work in a team environment.
6. Proficient in Microsoft Office programs.

Why work for us?

Check out this list of just a few of the many good reasons why…..

• Full-time/40 hours guaranteed weekly
• CST won the 2022 Top Workplace Award locally and nationally–and 2023 Best Place for Working Parents Award
• We are the nation’s largest interlock provider
• Ongoing Professional Training online via Litmos
• Our Mission is to help people live and drive responsibly. Last year our product stopped 243,000 illicit startup attempts by people who were too intoxicated to drive.
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years
• Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance