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Sales & Technical Support Specialist
Company | MultiTracks.com |
Address | , Remote |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-25 |
Posted at | 1 year ago |
Sales & Technical Support Specialist
Full Time | Weekend Work Required
Full Time | Weekend Work Required
As a Sales & Technical Support Specialist, you’ll primarily be responsible for providing world-class support to customers using MultiTracks.com products; making sure each customer is given expert care.
MultiTracks.com is a growing technology company that creates tools for worship teams worldwide, putting the needs of the church at the heart of its brand. We are driven to consistently enhance the customer experience by thinking outside of the box and delivering an unmatched product. We hear every day from the customers we serve and how we save them time for what really matters. That is our mission, and our team is truly rallied around it. When the mission is clear and the team is unified, it’s an exciting place to be. If this motivates you, then you might be a great candidate for joining the team at MultiTracks.com.
You’re good at:
- Perceiving the needs of the customer and proactively introducing products
- Communicating clearly and providing an exceptional customer experience
- You’re a role model and leader on and off the clock.
- Naturally curious and go above and beyond to anticipate and solve customer pain points and problems.
- Encouraging others to achieve the highest level of service in every interaction
- You strive to communicate clearly to our customers and your team members
What you will do:
- Working closely with the Support Team Manager to escalate potential problems with our products and services.
- Serve as a liaison between internal teams to ensure customer needs are being met.
- Work with customers via chat or phone to troubleshoot technical problems with our products and services.
- Be a trusted advisor, thought leader, and subject matter expert to customers in relation to MultiTracks.com
- This role requires that you be available to time sensitive customer requests that may occur during some evenings, weekends and/or holidays.
- Working as a part of the Support team to ensure customers are receiving world-class support on weekdays and possibly weekends.
- Work with customers via chat or phone on general support inquiries.
- Partner with team members to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty
What you’ll need
- Must be available for 40 hours a week which includes Saturday/Sunday
- Have an understanding of and comfortable working with MIDI and MIDI networks.
- Experience working with ProPresenter, Planning Center and other church-centric tools
- Basic understanding of church/worship technology; primarily audio routing
- Strong computer and communication skills.
- Experience with MultiTracks.com iOS Apps, Playback and ChartBuilder
- Experience and comfortability troubleshooting technological issues.
Our culture sets us apart. We’re not just saying that. Take it from our team:
“What we do every day matters to people all over the world, I love the Team environment here, the collaboration, the fun we have together.” -Marc, Senior UI/UX Designer
“Culture makes a great work environment. It is great working with genuine people who all have a passion for the vision of the company. Exceptionally rare.” -Kenny, Software Development Manager
“I love the potential. With MultiTracks being a growing company, there is potential to grow into roles that fit you as a person. MultiTracks.com cares about the development of each employee and is incredible at maximizing people within the company to fit. MultiTracks.com is always looking out for ways to win for both the employees and the company.” -Trevor, Sales & Support Specialist
"I love that I get to be creative and that our work is meaningful!" -Monica, Partner Relations & Marketing Coordinator
If this position sounds like it might be a fit, reach out to us and apply today!
“What we do every day matters to people all over the world, I love the Team environment here, the collaboration, the fun we have together.” -Marc, Senior UI/UX Designer
“Culture makes a great work environment. It is great working with genuine people who all have a passion for the vision of the company. Exceptionally rare.” -Kenny, Software Development Manager
“I love the potential. With MultiTracks being a growing company, there is potential to grow into roles that fit you as a person. MultiTracks.com cares about the development of each employee and is incredible at maximizing people within the company to fit. MultiTracks.com is always looking out for ways to win for both the employees and the company.” -Trevor, Sales & Support Specialist
"I love that I get to be creative and that our work is meaningful!" -Monica, Partner Relations & Marketing Coordinator
If this position sounds like it might be a fit, reach out to us and apply today!
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