Remote Energy Efficiency Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Access to on-demand training courses to advance further in your career
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Paid vacation, sick, personal and parental leave time
• 401(k) with company match

• Personal performance data and progress accessible in real time
• Each customer interaction focuses around energy efficiency
• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
• Wide range of support scripts – verbatim, talking points, or simple usage guides
• Each call can be a different utility customer and require a different type of service
• Some programs utilize chat/email interactions with customers

• Expertly navigating a script
• Supporting customers and tech inquires
• Experience handling inbound or outbound voice calls
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

• “How can I help you?” attitude
• Sales-oriented with a focus on customer service satisfaction
• Ability to type 35+ WPM
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• High School Diploma or GED (required)
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• No attendance or punctuality concerns

• Environment:
  • Dedicated home office space, free of personal disruptions
  • Two power connections
• 10 Mbps upload / 20 Mbps download / 99% latency
• Home Internet requirements:
  • Internet speed that meets our minimum standard:
    • 10 Mbps upload / 20 Mbps download / 99% latency
    • Google: ‘free speed test’ if you are unsure
  • Ability to hardwire internet, plug directly into router
• Google: ‘free speed test’ if you are unsure
• Two power connections
• We provide a laptop, software, and all necessary equipment
• Internet speed that meets our minimum standard:
  • 10 Mbps upload / 20 Mbps download / 99% latency
  • Google: ‘free speed test’ if you are unsure
• Dedicated home office space, free of personal disruptions
• Ability to hardwire internet, plug directly into router

• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Hourly