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Support Services Specialist - Admission Transfer Center (60%) (Weo Days)
Company | University of Iowa |
Address | Iowa City, IA, United States |
Employment type | PART_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-10-14 |
Posted at | 7 months ago |
The University of Iowa Hospitals and Clinics Department of Nursing is seeking a Support Services Specialist to perform specific tasks to assist members of the Nursing team in providing patient care under the direct supervision of the Nurse Manager.
- The Admission and Transfer Center (ATC) operates the high volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic based communication. The ATC serves as a contact center for internal providers as well as external referring providers, and serves over 20 departments across University of Iowa Health Care.
- The Support Services Specialist position will perform work within the Admission and Transfer Center. This position responds efficiently and effectively to healthcare professionals, university staff members, insurance companies and the general pubic via multi-line phones and various electronic means in a busy call center. This position provides a positive first impression to referring providers, offering one call resolution when within scope. The Support Services Specialist will provide admission and transfer support for all inpatient care needs, and problem solve issues that arise. This position will also follow the appropriate workflows to confirm the patient is recommended for admission by the accepting provider, and is socially, and financially screened when appropriate prior to their transfer or admission.
- Bachelor's degree or an equivalent combination of education and experience
- Typically (6months-1year) administrative experience.
- Proficiency in computer spreadsheet and database applications and experience with Microsoft Office applications (i.e. Word, Power Point, and Excel).
- Excellent written and verbal communication skills.
- Experience with medical terminology.
- Experience with the Epic system.
- Experience with admitting or transferring patients in the inpatient setting.
- Work Modality Options: Hybrid within Iowa
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Part-time
- Pay Level: 3A
- Contact Name: Rebecca Beggs
- Organization: Healthcare
- Contact Email: [email protected]
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