Collections Specialist Jobs

Cozen O’Connor is seeking a Collections Specialist to join our Philadelphia team. The position of Collections Specialist reports directly to the Collections Supervisor and will work closely with the Senior Manager of Collections and Billing in collection efforts. This is a hybrid position in the Philadelphia office.

Job duties and responsibilities:

• Monitor ebilled invoices deductions and assist with helping to reduce deductions
• Place direct phone calls and emails to customers that are past due
• Assist with payment posting, client refunds and fund reallocations
• Research and resolve invoice inquiries/issues
• Assist with various client requests for additional information on invoices
• Research payment allocations and unidentified payments
• Update comments in Aderant system
• Provide copies of past due invoices and recapping invoices when necessary
• Maintain accurate files of attempts to contact clients and records of discussions
• Assist with the cleanup of unallocated receipts and short paid invoices
• Process write-offs for identified accounts
• Perform tasks at a high level with customer service being top priority
• Build relationships with attorneys to identify clients that can be contacted for paying outstanding balances
• Ensure proper administration of internal write-off policies

Qualifications and requirements:

• Be able to multitask, organized, set priorities and meet deadlines and take pride in one’s work
• High School Diploma or equivalent experience required
• Professional judgement, strong attention to detail and great interpersonal skills required
• Professional interpersonal skills and the ability to adjust and interact with all levels of personnel including clients, attorneys and staff
• Excellent written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
• Proficiency in Microsoft applications with advanced level in Microsoft Word and Outlook
• College degree preferred
• 3 – 5 years’ experience in collections, accounts receivable or a related area

Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.

Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.

Cozen O’Connor is committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a rich diversity of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.

Primary Location : US-PA-Philadelphia

Work Locations : Philadelphia HQ One Liberty Place 1650 Market Street, Suite 2800 Philadelphia 19103

Job : Staff

Organization : Administration 30

Schedule : Regular

Shift : Experienced

Job Type : Full-time

Day Job

Job Posting : Aug 9, 2023, 3:39:53 PM