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Collections Dialer Administrator I (Remote)

Company

SWBC
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-24
Posted at 1 year ago
Job Description
SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD). This role will monitor basic production statistics and alert management to production concerns - to include reviewing employee service level, preparing basic reports and technical knowledge, accomplishing the organization's goals, and suggesting real-time changes to increase workforce efficiency and effectiveness.
Why you’ll love this role:
In this role you’ll enjoy a fast-paced position that allows for a great balance between independence and teamwork. This is an entry level introduction and education into Dialer and Collection software.

Essential duties include the following:
  • Adjust campaign filters to meet contact strategies defined by peers or management.
  • Monitor/track incoming account volume.
  • Export and load information from work distribution system and/or from other databases into the dialer application.
  • Support the establishment and maintenance of agent profiles and maintain dialer, daily production, client, and workforce monitoring reports.
  • Responsible for the initiation of the manual “click to dial” system (AMD) to agent.
Serious candidates will possess the minimum qualifications:
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
  • Able to communicate and interact effectively via verbal and written communications.
  • High school diploma or GED required.
  • Working knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
  • Able to travel locally or nationally by car or plane.
  • Some college coursework in Computer Operations or Business Administration preferred.
  • Able to work collaboratively and build relationships and analyze, organize, and prioritize work.
  • Basic knowledge of business processes and applicable laws and regulations.
  • Able to type 35 WPM.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Stand, stoop, and kneel to file for long periods of time.
  • Able to be adaptable.
  • Basic negotiation skills.
  • Proficient managing priorities/deadlines and problem-solving skills.
  • Sit for long periods of time performing sedentary activities.
  • Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.
  • Minimum of zero to two (0-2) years of experience in collections/operations.
SWBC offers*:
  • Years of Service awards
  • Lucrative Wellness Program
  • Competitive overall compensation package
  • Employee engagement activities and recognition awards
  • Career enhancement and growth opportunities
  • Traditional and Roth 401(k) retirement plans
  • Work/Life balance
  • Variety of healthcare coverage options
  • Emerging Professionals and Mentor Program
  • Continuing education and career certifications
  • Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.