Collections Texting Specialist - Remote

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Summary:

The Texting Specialist is responsible for communicating with current customers, with the objective of getting them on the phone with a member of our Collections Department.

Duties and Responsibilities:

1. Communicate, through Intoxalock's texting platform, with current customers.
2. Communicate important Intoxalock information, as needed to transition customers from texting conversation to live call.
3. Texting specialist will provide customer service to our current customers to resolve issues with customer accounts.
4. Provide feedback to supervisor on customer issues and other aspects of texting platform to drive continuous improvement.
5. Texting Specialist will be responsible for additional tasks to further company goals.
6. Texting Specialist will be responsible for the inbound phone line attached to the texting line.
7. Provide support to handling of both inbound and outbound calls as necessary due to the texting inbound line.
8. All other duties as assigned that may include some outbound calling.

Job Requirements:

1. High School Diploma or GED; Bachelor's degree preferred.
2. Strong written communication skills, computer skills, typing skills, including Microsoft Office programs and adaptability.
3. Demonstrated ability to communicate professionally and persuasively through written text.
4. Ability to type 40+ WPM
5. Schedule is 8:30 am - 5:00 pm.

Why work for us? Check out this list of just a few of the many good reasons why…..

• We are the nation’s largest interlock provider
• Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance
• CST Holdings won the 2023 Top Workplace Award locally and nationally–and 2023 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years
• Our Mission is to help people live and drive responsibly. Last year our product stopped 243,000 illicit startup attempts by people who were too intoxicated to drive.
• Position pays $16.50/hr. + incentive
• Ongoing Professional Training online via Litmos
• Full-time/40 hours guaranteed weekly

Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.