Healthcare Collections Specialist Jobs

Date: Aug 8, 2023

Location: Remote, Remote, US

Requisition ID: 3015

Description:

Remote Healthcare Collection Specialist

Monday – Friday 8:00AM -8:00PM EST.-CT (8 hours per day)

Biweekly pay rate $1120 - $1200

90 Days Full Benefits

We are a leading provider of transformational outsourcing solutions and services delivering excellence in healthcare collections since 1958.

One Advantage provides US healthcare payers and providers with comprehensive collections services designed to ensure smooth flow and performance excellence from start to finish.

At One Advantage we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.

One Advantage is a people-centric company and a great place to work, built around a core of professionalism, meritocracy, and innovation.

Join our team and make a difference!

GENERAL SUMMARY:

The Self-Pay Representative handles all inbound calls to the call center as well as outbound calls through the Predictive Dialer. The Self-Pay Rep will analyze delinquent accounts and establish payment options according to the FDCPA guidelines.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Handle all aspects of the business including but not limited to working balances after the insurance has paid, identifying new insurance information, screening for charity, scheduling payment arrangements, etc.
• Properly document all calls and establish follow-up plan.
• Review open accounts for payment methods, establishing options for debtors.
• Understand and follow FDCPA collection laws.

• Process the patient mail.

• Research disconnected phone numbers and incorrect contact information.

• Verify benefit information when necessary.

Additional Duties and Responsibilities:

• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain a neat and orderly workstation.
• Maintain confidentiality of account information at all times.
• Maintain accurate and up to date information in the account notes.

Educational/Vocational/Previous Experience Recommendations:

• Ability to prioritize multiple tasks in a busy work environment.
• Demonstrate initiative and creativity in fulfilling job responsibilities.
• General PC knowledge.
• Excellent organization skills.
• Must be able to maneuver between several different software systems.
• Healthcare collections experience is preferred.
• Reliability of task completion and follow-up.
• Ability to stay on task with little or no supervision.
• Ability to present oneself in a courteous and professional manner at all times.
• High school diploma or equivalent is required.
• Ability to work and communicate with coworkers and outside agencies.

Working Conditions:

• Call Center environment.

• Must be able to sit for extended periods of time.

We are an equal opportunity employer that does not discriminate based on age, race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.

One Advantage, LLC. (All Healthcare Collections)