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Remote Post Charge Off Collections

Company

Bread Financial
Address , Remote
Employment type FULL_TIME
Salary $18 - $24 an hour
Expires 2023-10-15
Posted at 8 months ago
Job Description
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Work at Home (WAH) Recovery Trainee is a call center representative who primarily works to procure payments from card members with past-due and charged-off balances. The Recovery Trainee dials through (or occasionally receives calls from) a queue of card members whose balances are seven (7) to nine (9) months overdue and whose balances have already been charged off by the company, with the primary goal of recovering funds. The Trainee is highly regulated and must follow a set of approved scripts while navigating the card member through account balance details and potential payment options. All calls are monitored for call quality, including ability to greet the card member, resolution of card member needs, and adherence to guidelines and regulations.
Essential Job Functions
Account Management - Recognizes different account situations and uses appropriate collection techniques. Makes suggestions for the
handling of exceptional account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, and billing
disputes.
Compliance - Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections. Verifies
accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other
collectors input collection notes into system. Adheres to collection laws and internal guidelines. Follows prescribed guidelines for bankruptcy,
CCCS, fraud and disputes.
Research - Locates customer through acceptable skip tracing techniques. Analyzes customer financial information. Updates and documents
account information and records, along with using appropriate customer correspondence.
Reports to: Recovery Supervisor
Working Conditions/ Physical Requirements:
  • Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
  • Internet/Phone- Bread Financial requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Bread Financial. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
  • Equipment- Bread Financial will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
  • Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Bread Financial location or hub.
  • Work from home office; Travel to care center site as needed (if applicable). Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
Direct Reports: None

We currently have the ability to offer 12 position at varying levels. Candidates will be assessed based upon several factors including, but not limited to, education, experience, and skills set.
Minimum Qualifications:
High School Diploma or GED or equivalent education
If the roles is listed as “Bilingual”, must be able to pass a bilingual assessment (English/Spanish).
Preferred Qualifications:
Three or more years Recovery/Post Charge-Off collections experience
This position will be eligible to participate in a Collection Incentive Plan.

Pay Range:
$18.00 - $24.00
The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates, both full time and part time, can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays. Full-time hourly associates receive two grants of Paid Time Off (“PTO”) in January and July based on their service date and scheduled hours, whereas newly hired full time hourly associates in their first year of employment receive a prorated PTO grant on their 61st day of employment based on the month of hire and scheduled hours. Associates will receive a payout of any unused PTO, up to 40 hours, paid out in the next calendar year. Hourly associates receive 72 hours of Paid Sick Leave per calendar year and pro-rated in the associate’s first year of employment.
Hired associates will be able to elect to purchase company stock during offering periods in June and December.
Click
here
for more Benefits and PTO information.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread Cashback American Express® Credit Card and Bread Savings products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its 7,500+ global associates and is committed to sustainable business practices.
  • The Company participates in E-Verify.
  • The Company is an Equal Opportunity Employer.
  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected] .
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
Job Family:
Care Center Operations
Job Type:
Regular