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Call Center Dialer Administrator Jobs

Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.
Collections Dialer Administrator I (Remote)
By SWBC At , Remote
Adjust campaign filters to meet contact strategies defined by peers or management.
Continuing education and career certifications
Minimum of zero to two (0-2) years of experience in collections/operations.
Basic knowledge of business processes and applicable laws and regulations.
Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.
Proficient managing priorities/deadlines and problem-solving skills.

Are you looking for a challenging and rewarding role in the call center industry? We are looking for a Dialer Administrator to join our team and help us provide our customers with the best possible service. You will be responsible for managing our dialer system, ensuring it is running smoothly and efficiently, and troubleshooting any issues that arise. If you have a passion for customer service and a knack for problem-solving, this is the perfect job for you!

A Call Center Dialer Administrator is responsible for the day-to-day operations of a call center's dialer system. This includes setting up, configuring, and maintaining the dialer system, as well as troubleshooting any issues that arise. The Call Center Dialer Administrator is also responsible for training staff on the use of the dialer system and providing technical support.

What is Call Center Dialer Administrator Job Skills Required?

• Knowledge of call center dialer systems and technologies
• Ability to troubleshoot and resolve technical issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer systems and software

What is Call Center Dialer Administrator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a call center environment
• Knowledge of call center dialer systems and technologies
• Experience with customer service and technical support

What is Call Center Dialer Administrator Job Knowledge?

• Knowledge of call center dialer systems and technologies
• Knowledge of computer systems and software
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving technical issues

What is Call Center Dialer Administrator Job Experience?

• At least two years of experience in a call center environment
• Experience with customer service and technical support
• Experience with troubleshooting and resolving technical issues

What is Call Center Dialer Administrator Job Responsibilities?

• Set up, configure, and maintain the dialer system
• Train staff on the use of the dialer system
• Troubleshoot and resolve technical issues
• Provide technical support to staff
• Monitor and analyze call center performance
• Ensure compliance with applicable regulations and laws