Collections Specialist (Remote) Jobs

Compensation Range : Up to $22 per hour based on experience.

Staples is business to business. You’re what binds us together.

What you’ll be doing:

• Escalate to the Team Lead if/when problems or concerns arise.
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
• Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.
• Collect cash for open Accounts Receivable.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Independently perform root cause analysis on customer issues.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Ability to research Accounts Receivable issues and reconcile payment remittances.
• Follow up on a regular basis with the customer until a payment resolution is received.

What you bring to the table:

• Effectively communicate with external Staples customers regarding past due invoices.
• Need to approach customers with a customer service type approach.
• Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers.
• Actively work to understand customer ordering platforms and how billing is integrated into that platform
• Plan and organize work so Service Level Agreements, Goals and Objectives are realized.

Qualifications :

What’s needed- Basic Qualifications

• Time management and organizational skills
• Large ERP Experience (Oracle, SAP etc.)
• 2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree
• Good analytical skills
• Ability to assess a problem and promptly resolve or escalate accordingly
• Excellent written and verbal skills
• Basic to Intermediate skills in Excel
• Ability to coordinate with other internal departments

What’s needed- Preferred Qualifications

• Use of Collection Software (Webcollect, Getpaid etc.)
• Familiarity with different methods of billing and invoicing customers
• Proficiency in Microsoft suite and O365
• Understanding of Accounting Principles
• Understanding of Credit Management processes
• Associates or Bachelors Degree in Business Management or Finance

We Offer:

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
• Inclusive culture with associate-led Business Resource Groups
• Compensation: $20/hr

Interested in joining the team? Check out our perks and benefits !