Client Success Manager (Eastern/Central Us Time Zones)

About ClearGov

Our mission is to create easy-to-use software to help local governments budget better. ClearGov is a rapidly-growing, venture-funded SaaS company that offers a complete Budget Cycle Management Suite including Operational, Personnel and Capital Budgeting; Digital Budget Book; and Transparency solutions. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by hundreds of towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for six years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for two consecutive years, 2021 and 2022.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

About The Opportunity

We’re looking for a Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. S/he will take ownership of ensuring that clients are maximizing the value they’re realizing from ClearGov as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

Requirements:

• Advise clients on best practices for all products in the Budget Cycle Management suite.
• Keep internal systems current by logging communications, updating fields, and entering notes.
• Collaborate on process & system modifications to improve team success and enable growth.
• Proactively manage a portfolio of municipal clients to deliver continuous value.
• Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with.
• Conduct periodic account performance planning and reviews with each client in your portfolio.
• Work closely with other members of the ClearGov team to fulfill client requests.
• Build strong client relationships by maintaining a high level of engagement, adoption, and communication.
• Successfully renew annual client subscriptions and uncover cross-sell opportunities for members of the Sales team.
• Secure references, testimonials, and case studies.
• Communicate client feedback to ClearGov product development regarding enhancements and usability improvements.

Critical Skills/Experience:

• Google Suite, ChurnZero, and Salesforce experience preferred.
• 3 to 5 years of experience in customer service or a customer success position is strongly preferred.
• Deep understanding of client concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Experience working with local governments and school districts is a definite plus.
• Exceptional ability to communicate through speaking and writing and foster positive business relationships.
• Must be able to organize, prioritize and execute on short-term and long-term tasks with attention to detail and timing.

The Ideal ClearGov Candidate:

• A sense of humor and doesn’t take him/herself too seriously.
• High energy with a positive, customer-centric approach.
• Enjoys working on teams but succeeds even when flying solo.
• Track record of achievement.
• Self-motivated, gets stuff done, has an entrepreneurial spirit.

Benefits:

• Dependent Care Account
• Need time - take time - unlimited vacation policy
• Life insurance
• Short and Long Term disability insurance
• Flexible Spending Account
• Quality medical, dental, and vision insurance plans
• Competitive Salary and Equity
• Onsite free gym access (if local to MA)
• John Hancock 401K Plan with match

ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.