Client Project Specialist Jobs

Responsible for serving as the mainpoint of contact for clients on small scale projectlevel work, which may include implementation projects, setup of new applications and services, client training, or other client requests of low to medium complexity that would require a short term project plan; obtaining, verifying, and validating client requirements to ensuresuccessful application setup and supportability and effectively communicating those requirements and specifications to a variety of audiences; coordinating setup of new applications and ensuring successful completion of assigned projectsthrough project management and solution design;and advising clients and internal business partners on technical best practices for client products in order to encourage client success and identify system functionality issues; while maintaining adherence to corporate and departmental policiesand procedures

Client Project Specialist Function- Responsible for serving as the main point of contact for clientson small scaleproject level work, which may include implementation projects, setup of new applications and services, client training, or other client requests of low to medium complexity that would require a short term project plan, while maintaining adherence to corporate and departmental policies and procedures

• Obtain, verify, and validate client requirements to ensure successful application setup and supportability and effectively communicate those requirements and specifications to a varietyof
• Coordinate small scale project meetings, gatheringclient requirements and relaying clientneeds to the necessary cross functional departments (i.e. sales, specialists, technical, management, etc.)
• Develop a project schedulefor internal teams and clientsin order to guide neededactivities, ensuring timely completion
• Understand and work to execute assigned projects that contribute to the full scale client portfolio, coordinating multiple tasks, and when necessary engage cross functional teams (i.e. sales) when client progressstalls or client expresses desire to delay

audiences, including the clients and any internal teams

• Coordinate setupof new applications andensure successfulcompletion of assignedprojects through project management and solution design which may include responding appropriately to production impacting issues
• Serve as a centralpoint of contactfor assigned clients,obtaining full understanding of the clientsuccess criteria and ensuring those criteria are met upon project completion
• Conduct and schedulesmall scale end user trainingfor clients on product featuresand
• Create and maintainproject documents and project plan for all assigned projects, while continuously monitoring assigned plans to ensure efficiency

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most –Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Client Satisfaction-

• Serve as a client advocate ensuring qualityand delivery of service ensuring all client or internalissues are followed through to resolution in a timely manner
• Maintain current and up-to-date knowledgeof clients
• Participate in client meetings and conference calls in order to identify issuesand make recommendations on how to eliminate future occurrences
• Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasiblesolutions
• Identify any obstacles to providing the highest qualitycustomer service and communicate constructive feedback to management
• Escalate to management any situation outside the employee's control that could adversely impact the serviceprovided to the client

Team Interface/Customer Service-Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Provide qualitycustomer service that exceeds customerexpectations and improveslevel of servicebeing provided
• Cooperate with team members to meet goals or complete tasks
• Escalate to supervisor any situation outsidethe employee's control that could adversely impact the servicesbeing provided
• Treatall internal/external customers, team members and department contactswith dignity/respect