Svp, Client Partner - Health & Wellness

Hero is seeking a highly strategic and growth minded SVP, Client Partner. The SVP, Client Partner will lead Hero’s Health & Wellness Portfolio and be responsible for driving revenue growth, building market presence, and developing an action oriented team encouraging a culture based on quality, integrity, and passion for the work.

Who you are

• You understand the vertical market and the strategies clients need to provide a better care/patient experience; guiding VPs and C-level executives in their digital and marketing transformation journey
• You're a savvy CX professional that is skilled in crafting multi-disciplined business solutions for clients including: Business Strategy, Customer Experience Strategy, Lifecycle Marketing, Engineering and Technology, Data and Insights, and Experience Design
• You operate with client-first approach to drive quality work and positive relationships, both internally and externally, bringing 15+ years of account management experience and previous experience leading a Healthcare portfolio of accounts
• You have a track record of managing, mentoring, and inspiring your team while guiding and resolving challenges
• You have served as a Portfolio owner of a large account or a collection of regional books of business across the Health & Wellness space including; provider, payer, and DTC
• You have a keen focus on revenue growth and recurring business with Fortune 1000 brands; acting as a hands-on account manager while driving defined business objectives and financial targets for the company
• You enjoy cultivating relationships and networking in order to drive new and organic account growth

What you’ll do

• Drive Digital and Business Strategy for client’s that define strategic initiatives; leveraging Hero’s strategy group and other disciplines as needed
• VP+ and C-Suite relationships with key stakeholders within a client organization that drive organic growth and healthy CSAT
• Serve as a Portfolio owner of a large account or a collection of regional books of business, or a industry vertical; drive defined business objectives and financial targets for the company
• Operate with with client-first mindset to drive quality work and positive relationships, internally and externally
• Drive strategic growth and sales; serving as Pitch Lead for business development efforts and craft existing client growth plan; meet or exceed pipeline, bookings, and revenue targets
• Develop and lead client workshops and presentations for annual planning, quarterly business ideas, and strategic roadmaps
• Build and manage a team of mid-senior level Client Engagement team members
• Ensure the success of marketing programs working with disciplines to provide a point of view on best practices and solutions
• Drive CX initiatives on National accounts with a annual spend of 11M+; including digital transformation across commerce, content, CDP, and marketing

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

Who we are

We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design, and technology. Our purpose is to bring moments of Truth & Beauty into people’s lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client’s customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value.

Do you share the values that set our company apart?

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright.

We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.

Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.