Client Operations Analyst Jobs

Phreesia is looking for a Client Operations Analyst to join our growing team!

At Phreesia, millions of patients use our platform before, during and after their visit to their doctor. This gives us insight into everything from the number of Medicare patients that take advantage of wellness exams, to out-of-pocket payment trends, to patient satisfaction with their care. Our clients rely on us to manage their intake process and we are looking for people who want to make healthcare better.  

The Client Operations Analyst will support the Client Operations team in driving the effectiveness and efficiency of Phreesia’s Client Solution’s department. This individual will report into the Associate Director, Business Operations and will be a trusted partner in supporting the Client Operations team in defining client solutions objectives, strategies, tactics, reporting, and designing and implementing processes that scale.  

What You'll Do

• Support the Client Operations team in representing the Client Solutions department when defining requirements to Business Systems, IT, and Product organizations for solutions and enhancements to drive success of the organization
• Support the Client Operations team in the oversight of the administration of technology tools used to drive success in each Client Solutions department
• Manage and maintain Client Solution Dashboards 
• Present and report to the senior leadership team on past result performance and forecast performance for the Client Solutions departments 
• Support the Client Operations team in the evaluation of Client Solution processes, identifying operational inefficiencies and design and implement optimal efficiency and process 
• Analyze data and identify leading indicators for key performance metrics of the Client Solutions department 
• Work with Department Leads to develop reporting/dashboard strategies that drive success towards objectives

What You'll Bring

• Bachelor's degree required 
• 1-3 years relevant work experience; previous analyst positions in healthcare is a plus
• Strong Communication and listening skills; open to input from other team members and departments 
• Takes high degree of ownership not only your personal work, but the outcomes of your team. 
• Passion for designing scalable and efficient processes
• A passion for problem solving; ability to analyze data, establish facts, and draw valid and meaningful conclusions
• Proficient with native Salesforce reporting
• This role may require up to 10% travel for department/team offsites
• Advanced in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables  

Base pay for US/CAD is $85,000 - $100,000, depending on qualifications.

Who We Are

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Continuing education and professional certification reimbursement
• Flexible PTO + 8 company holidays
• Variety of insurance coverage for people (and pets!)
• 100% Remote work + home office expense reimbursements
• Monthly reimbursement for cell phone + internet + wellness
• Competitive compensation + equity grants for all employees

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.